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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 963 Views
  • 10 replies
  • 1 kudos

Google tv is stuck on some loading

Google tv is stuck on some loading screen after randomly coming on. It's a rectangle with Google colours rotating around it. Left it for 30min, have tried unplugging and plugging back in but just comes straight to that screen again. Have tried hard r...

Google TV Streamer (4K) Image Freezes Without Pause Interface

My Google TV Streamer 4K randomly pauses, but without showing the manual pause interface, as if the screen freezes. If I press the select button in the middle, the playback continues. I've tried using a wired network, but the issue persists. I've als...

SUMMIC by • Community Member
  • 307 Views
  • 1 replies
  • 0 kudos

Audio stops working randomly

We've been using the TV Streamer for a few weeks now. Every now and then the audio stops while continuing streaming. This happens with various apps (including Disney+ and HBO). Remedy is turning off and on the TV Streamer, audio works fine again then...

Dsmeets by • Community Member
  • 265 Views
  • 2 replies
  • 0 kudos

Unable to change Chromecast settings on Google Home app

Hi!I just got a Chromecast with Google TV (4K) and I noticed this while trying to set up the ambient mode. I am using an older Samsung TV and the Chromecast paired with it via the HDMI just fine, but I am unable to change the Ambient Mode settings. W...

ainoelina by • Community Member
  • 446 Views
  • 2 replies
  • 1 kudos

New router can’t find Chromecast so it can’t connect to wifi

HiI got new router a few weeks ago and when I opened Google home app, I get this messageB7P3 Can’t connect to Wi-FiI usually cast to Living Room TV but also managed to ‘Forget’ that device in the app.any advice, please?btw, not even sure if I got the...

MoiraD by • Community Member
  • 236 Views
  • 1 replies
  • 0 kudos

Chromecast 4K Ambient Mode Kills Apps

If I'm watching something on my Chromecast on Plex or YouTube (the two primary apps I use), and I pause for a couple minutes to get a cup of coffee or use the restroom, Ambient mode automatically starts. When I return and dismiss the absolutely moron...

iRdMoose by • Community Member
  • 472 Views
  • 3 replies
  • 0 kudos

Chromecast 4k does not support HDR playback

Hello,I currently have a CCwGTV 4K for almost 2 years and has worked flawlessly, I played all I send him without problems, however, now I noticed a couple of problems when playing content.Previously I used it with a samsung ru7400 with HDR, HDR10+ an...

SirDaniel by • Community Member
  • 599 Views
  • 1 replies
  • 0 kudos

CEC Remote Issue.

I have CEC on with my TV and Streamer. It worked perfectly fine with my old CcwGTV but just plugged the streamer 4k in, same hdmi slot and the remote will work perfectly fine when turning the tv off (it turns the tv off, and the receiver) but then th...

Frame Stutter (DV)

Hi there, had a pretty common issue on my CcwGTV of frame stutter when playing dolby vision content and I believe other 4k content outside of that too. The 'fix' was to enable developer options, and enable 'disable HW overlay'. Brilliant, fixed it pe...

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