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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25801 Views
  • 0 replies
  • 11 kudos

Chromecast 5.1 Sound Problems, Setup

Google Chromecast connected to Sony STR-ZA2100ES 7.1 AV Receiver. My TV is a Sony Bravia 55X850B. Not all apps playback in surround sound. I have not attempted Disney+ with Dolby Atmos. Also have not tried Hulu. Have sound settings set for Dolby Digi...

Samsung TV doesn't detect Chromecast Google TV

My Samsung TV from 2018 doesn't seem to detect correctly the Google TV. When I connect it, it only displays a general HDMI port in the menu. When I click on that, the cec doesn't work: it first says it is scanning for devices, and I have to click on ...

Nukles by • Community Member
  • 1570 Views
  • 3 replies
  • 1 kudos

Android Phone can't see chromecast

Hi There,I have a Samsung galaxy note 9 which cant see my 3 Chromecast audio's and a Chromecast 2nd gen.The other 2 android phones and an iPhone and my desktop can all see and use them. I factory reset the Chromecasts and set them up again using my N...

Jidston by • Community Member
  • 1079 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast edition

How do I find out which edition Chromecast I have?

Shandrew by • Community Member
  • 1135 Views
  • 3 replies
  • 0 kudos

Error with chromecast

Hi,Few months ago I have started having issues with my chromecast. Before, I was able to share the screen from my PC to the chromecast but now i cant do it. I go to send and my PC doesnt recognise the chromecast.Just say that the PC has always been c...

l3xis by • Community Member
  • 936 Views
  • 3 replies
  • 0 kudos

Chromecast with Googletv setup not working

So setting up chromecast with Googletv get to where it's connecting to wifi. So both my phone and the chromecast are both on same network yet it says it'd not

Twitch by • Community Member
  • 981 Views
  • 3 replies
  • 0 kudos

No conecta, luz roja fija, no vuelve a modo fabrica

Mí chromcast 1ra generación no se conecta a la red, queda la pantalla negra, la app home no lo detecta, apretando el botón no vuelve a modo fabrica, la luz se mantiene fija de color Rojo.

Pmosetto by • Community Member
  • 1455 Views
  • 3 replies
  • 0 kudos

Google TV Update Issue

Hi Team, I can't get update QTS1.210311.008 to start. I've rebooted Google TV and wifi router and checked internet connection but it still won't start. Any ideas?

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