Cameras and Doorbells

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Snip video that was not detected as an Event

I have a floodlight with full subscription. Why can't I save a clip of video where there is a person, but the camera did not detect it and label it an event? Why did Google do away with this? My old Nest cameras from before Google are amazing and can...

Nest Doorbell notification issues

We have a Google Nest Doorbell (battery), Nest Hub display, Sonos One and JBL Link View all on our Google Home app. Each day the doorbell will not give notification on any of the devices unless I unplug and replug in the JBL Link View. Once it has re...

Google Nest Video Doorbell (Wired)

I am in at the end of making a few changes to my Google Nest Video Doorbell (wired). I get to the last steps where it wants me to enter the last 4 digits of my serial number on the back of the doorbell. I entered the last 4 digits that matched the ba...

Nes5 Cam stuck in zoom mode

My nest doobell is stuck in zoom mode althouh I did not zoom in. I'm unable to pinch the screen as before? Is this a software update?

Nest Battery Doorbell - No power no internet

I purchased the nest battery doorbell, and it was working fine. I got an alert saying the camera was offline and the battery was low. I connected the doorbell to get charged, and when it got to 95% I tried installing it, and now the doorbell does not...