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Nest Thermostats
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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4759 Views
  • 0 replies
  • 5 kudos

Resolved! Nest Locked and Not Connected to App

My Nest thermostat is locked (I can’t remember my PIN, I don’t even remember creating one) and when I try to connect to it using the app I get an alert saying the thermostat is not connected to WiFi. I can’t connect the thermostat to WiFi because I c...

SacLA99 by Community Member
  • 286 Views
  • 7 replies
  • 0 kudos

Nest App not connecting to the thermostat

On Thursday April 11th, suddenly I am no longer able to use the Nest App to control my two thermostats (one for furnace with air handler and one for separate air handler in our attic) I was not at home at the time. Both thermostats state they are con...

Jemazur74 by Community Member
  • 85 Views
  • 1 replies
  • 0 kudos

google nest thermostat not connecting to wifi

I am experiencing recurrent issues with my Nest thermostat, which has disconnected from the WiFi multiple times in a single day. Each time, I’ve had to reset the device to reestablish the connection. Additionally, the responsiveness of the thermostat...

Hyneckson by Community Member
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! Nest.com/W5 Error Wont Connect

I've read a lot or issues here and others getting the W5 Error like myself. I have tried all the trouble shooting, resetting the Thermostat, rebooting my router, Phone and App connection etc., many many times. Nothing is working. How do I get Google ...