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Cameras and Doorbells

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Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 13600 Views
  • 0 replies
  • 5 kudos

Camera on but not Recording new events

My camera hasn’t recorded new events in 2 days. It is on and functioning, my Nest subscription is up to date and paid. I’m reading to restart it via a different browser but I don’t know what that means or how to do it. It’s there a more active chat s...

CJ207 by • Community Member
  • 791 Views
  • 9 replies
  • 0 kudos

Problem casting Nest on Google TV

Hi guys,I need some suggestions for trubleshooting my setup.I have a D-link camera in my yard. With this, I can stream to my Google TV without any problems. (10 seconds delay, but the feed is fine)Then I bought a Nest Wireless camera for my driveway,...

Grewy by • Community Member
  • 210 Views
  • 0 replies
  • 0 kudos

Suddenly No Events Logged

My Event History is blank for an entire day when it should show several events. I have 5 cameras and this issue is happening with just 1 Nest Cam Outdoor. Anyone know why or how to fix it? The live feed is working just fine, it just won’t record or n...

TacoLil by • Community Member
  • 1881 Views
  • 16 replies
  • 0 kudos

Nest Doorbell wired won't stay online

Hello, My nest doorbell stop connecting to my Wi-Fi and is most likely having internal power issues. The nest app shows it offline and maybe once a day, it comes back online for 2 minutes before disconnecting again. When the camera is offline, the fr...

MikeG1624 by • Community Member
  • 534 Views
  • 4 replies
  • 0 kudos

Google Nest Camera will not reset or factory reset

I have had my Nest Cam (battery) for just over 2 years. I use it outside and it has always worked fine. I brought it in to charge it and it would not charge. It is not the charging cable or outlet because my other nest cams charge correctly on the sa...

Birdbc1 by • Community Member
  • 532 Views
  • 3 replies
  • 0 kudos

Doorbell chime does not ring on my phone

Hello.I changed my phone from Samsung S10e to Samsung S23+. When the doorbell rings my phone only vibrates and sends notifications. It does not do ding-dong anymore. I checked all the sounds are on, notifications on, chime on, permissions allowed. I ...

anie by • Community Member
  • 185 Views
  • 0 replies
  • 0 kudos

Resolved! Video History Disappeared

So in May 2024 my grandfathered-in Gen 1 Doorbell subscription increased from $53 to $85. After many excuses and much runaround I realized I was stuck, so whatever. Now my video history disappeared and the app says I have no subscription. Is this a s...

Resolved! New Nest doorbell battery dying

I bought a new battery doorbell and am having trouble with the full battery only lasting a couple of days. I set an activity zone and don't get more than a few notifications per day, but the battery drains in a couple of days. What can I try? Or do I...

segelken by • Community Member
  • 540 Views
  • 4 replies
  • 1 kudos

Resolved! Nest Door Bell

When setting up, we picked a Seasonal Theme (by mistake), we want to push it back to Classic Theme but it won't allow it. The message on Classic Themes is "if you've chosen a seasonal theme, when it expires your doorbell will return to your classic t...

Luigi707 by • Community Member
  • 880 Views
  • 7 replies
  • 0 kudos
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