New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Another Peel/Flake Issue
Was just told by Google support that my Nest Hello doorbell warranty expired on April 15, 2021 despite the Nest warranty paperwork in the box stating I have a 2 year warranty (should be covered through April 2022). Customer service was short and said...
Nest aware subscription
Hi, I have a nest aware subscription and currently I read on my phone. I would like to be able to read on my tablet as well. How do I do that?
Doorbell peeling / lens fell out
Hello!My doorbell has been peeling for some time. While it is cosmetic, it looks terrible. I have requested support for the peeling issue to be told I am out of warranty. Now the glass has fallen off of the doorbell and the lens is exposed - it seems...
Switched out camera, now it's missing
We replaced a broken camera but it won't show up on our account on our web page or app. How can we fix it?
Doorbell cracking and peeling
Add me to the list of those with this unacceptable design flaw and Google is not backing their product. At a minimum, Google should be providing a free cover. Mine is a little over the 1 year warranty period. I would have inquired sooner but I though...
Link cameras moved to new Google Home room to existing Nest Aware subscription
I had a Nest Aware subscription for 2 cameras. I removed the devices from my existing Nest Home to a new Nest Home. Now they say I have only the 30-day trial subscription, How do i correct this?
Do not receive alert from Nest doorbell battery. Tried everything I can find
The push notification is on, the system setting is right, re-installed my Home app, restarted my phone, re-installed my doorbell. Nothing works. I can get live video but no alert or notification when a motion is detected or someone rings the doorbell...
Nest app keeps crashing on iPhone
I’ve had the Nest app for a while to check indoor cameras. It used to run with no problems on my iPhone, but now, if I try to watch activity from a camera either live or from a recorded clip, it plays for a couple of minutes and then I get thrown out...
My dog chewed through the cable that connects to the outdoor camera. Also cord too long. Replaced?
My dog chewed though the cable that connects to the Nest outdoor camera. Can this be replaced? Also, the cable is way too long. The technician left about a 15 foot cable curled just below where it comes into my house. Can I get a shorter cable?
Two phones and one doorbell
My husbands iPhone has the nest doorbell up and running I want the doorbell on my phone but the message is …this nest doorbell is connected to another account with the camera to be removed from its previous owner. This must be my husband. I am on the...
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