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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4622 Views
  • 0 replies
  • 5 kudos

Nest Learning thermostat app connected to an old mobile device

the app I originally used to remotely access my Nest Learning thermostat is on an obsolete mobile device. I have tried to connect the app on my new device but am unable to retrieve the entry key as the thermostat thinks it is still connected to a dev...

Hot Water Tank heating up for no reason

Hi. Hoping someone can help me. I have a hot water tank which the NEST thermostat heats as it should either on schedule or boost. But every now and again the system heats the water up in the tank for no reason. The apt shows no indicator as to why it...

KeithL36 by Community Member
  • 271 Views
  • 4 replies
  • 0 kudos

Google nest sensors in France

Hi allI'm living in France, with a 3rd Generation Google Learning thermostat. I got a couple of nest temperature sensors from a friend in US, but the app won't let me install them, stating that a firmware update is necessary and might happen soon. Bu...

Google Nest support no answer

My nest e thermostat stopped finding any WiFi network. Got chat support and the support girl restored it to default settings losing all configuration and Nest app never found the thermostat again to make it work. The thermostat is under warranty but ...

Pilar by Community Member
  • 238 Views
  • 3 replies
  • 0 kudos

Thermostat not working

My thermostat has gone completely blank, spoke to the man who installed it, said it sounds like it’s broken, is it still under warranty?

New To Nest Thermostat

Hi,We have recently moved in to a property where the previous tenants left a Nest Thermostat and Heat Link on kitchen wall.We are having trouble with setting it up and it working with the boiler.We have connected to wifi and cleared the previous sche...

JemJem by Community Member
  • 144 Views
  • 1 replies
  • 0 kudos

Nest only blowing cold air even on Heat setting

I just installed my Nest and the Heat function is not working properly - it’s just blowing cold air. Picture attached with set-up. I called customer support for an hour tonight and they had me remove the blue OB wire (didn’t work) and then also remov...

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Not cooling using heat pump

So here's the short. Bought a house last year, heat worked perfect for the winter and ac worked perfect for the summer. Now that it's fall again the heat didn't want to work at first but cooling did. Now it's flipped and heat works but no cold air ju...

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NEST -we get no HEAT only 5 months old cannot do the wiring help

We lease a condo , they installed NEST. It worked fine in the Summertime with the Air Condition. it was on off formost of the last few months did not need to use. All of a sudden it turned cold @ night. We changed it to 'Heat'. Put it on 78 , it stat...

suskgo by Community Member
  • 395 Views
  • 8 replies
  • 0 kudos
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