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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Error code

I’ve only had this installed for a few months and it was working fine, now all I get is h71 and failed to connect. I tried several times in moving the thermostat, resetting the heat link and the thermostat and it’s still the same. I’m ready to throw ...

Marti67 by Community Member
  • 812 Views
  • 12 replies
  • 0 kudos

Resolved! Nest thermostat-1.4 power question

Hello,Nest thermostat. Wiring error message N261 Connected wires C-W-RPower info: Vin: 26.235Vlin: 39ps: C-39 Multimeter readings at the cables:R-W: 26.4VR-C: 26.4VC-W:0Vwhat is the issue with the error? How I can fix it? Thanks

Frozen thermostat message

My thermostat has a message, “How to save more at home” with a next button. Tapping the button does nothing. The thermostat program is working but the display is not. Thanks.

Another failed heatlink

@AnaM Hi Ana. You helped me with a replacement heatlink last year and our second one has just failed. I've done all the troubleshooting tests with no response and sent you an email to ask for a replacement. I'd appreciate your help again. Thanks and ...

phone control when away

When I was on the way home I turned up thermostat but it never turned orange until I arrived home. Does my thermostat not listen to my phone or doesn't trust my phone via Internet?

mray by Community Member
  • 239 Views
  • 3 replies
  • 0 kudos

Dehumidifier and cool to dry

I have a 3rd gen learning thermostat with a new Goodman two stage heat pump. It seems that every time cool to dry kicks in… the fan turns on but the compressor doesn’t run. I tried resetting my thermostat and did notice on the app it said “dehumidify...

Jonnymcc by Community Member
  • 853 Views
  • 6 replies
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Resolved! Celsius .5 degrees

HI all. Does anyone know if the learning thermostat and the new nest thermostat do .5 degree increments in Celsius? Example 20.5C and so on?Also the new nest thermostats come in 4 colors, is the front part of the display coloured as well? As in is th...

Savage420 by Community Member
  • 960 Views
  • 7 replies
  • 0 kudos

touch bar

The new NEST thermostat I am installing scans the bar code my phone nest app then asks for Entry Key. The touch bar will not allow me any further than asking to goto google home for set up. How dowe get this operating?

i am not getting entry key

i am not able to connect nest thermostat to my IOS, its not providing entry key, please suggest

raj22 by Community Member
  • 659 Views
  • 3 replies
  • 0 kudos
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