cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21918 Views
  • 0 replies
  • 6 kudos

Brand New Nest Not Turning Properly

Hello, I purchased 2 brand new Nests and had them installed yesterday. I purchased the Nests and installation services through Google. One of the two Nests is very difficult to turn and the Ontech technician noted that it didn't feel right and tried ...

megjack19 by • Community Member
  • 848 Views
  • 5 replies
  • 0 kudos

Resolved! How to update nest before power connector installation?

I recently purchased a Nest thermostat and Google Power Connector. I have watched the installation video and read the instructions. Each say that I need to update the Nest, in order for it to be compatible with the power connector. Adding the device ...

Giro by • Community Member
  • 4797 Views
  • 13 replies
  • 0 kudos

Thermostat connectivity

Hi Martin thanks for your reply, I thought it might be the link that was the issue but when the BOXT engineer came he said that the link is fine and fitted a new thermostat, although I don't believe that the link is in the best place, so I'm at a los...

Gareth-2 by • Community Member
  • 242 Views
  • 0 replies
  • 0 kudos

Thermostat disconnecting

I've had my new boiler and nest thermostat 4 months, since then the thermostat continually disconnects itself, so no heating, I have had a replacement thermostat about 2 months ago, same issue I'm afraid, it works for about a week then for no reason ...

Gareth-2 by • Community Member
  • 896 Views
  • 4 replies
  • 0 kudos

Google nest thermostat auto dim

This thermostat auto dims at night to the point where I cannot see it. I need to turn on the light. Is there any way to fix this as it is unusable at night?

Terryssss by • Community Member
  • 1196 Views
  • 7 replies
  • 0 kudos

Resolved! Accessing my thermostat

This support forum is useless! Where is the real support?! Meanwhile we are freezing because we can’t connect to our thermostat to heat our house!I’ve used Nest for years and no problems! Google gets involved and it’s a kludgy nightmare. Help!!!!

DuckThis by • Community Member
  • 4977 Views
  • 16 replies
  • 3 kudos

Adding C wire with boiler with taco zone valves

I have an older boiler that uses Taco Zone valves. I am trying to add a Nest 2020 thermostat and I do not have C wire. I bought an adapter to add 24 V for the power. The wire exiting the the old thermostat goes to the zone valve and completes the loo...

Cks by • Community Member
  • 7383 Views
  • 5 replies
  • 0 kudos

Password recovery verification vide not received

Hi thereI have been trying to reset my NEST password as I seem not to remember my old one (it used to be saved but seems to not anymore). Anyway, I can request a new password, receive an email, can set the new password, but do not receive the verific...

YP by • Community Member
  • 506 Views
  • 3 replies
  • 0 kudos

Resolved! Thermostat vs Radiator Valve

I have never lived in a house which had a thermostat to control the heating.Soon we are moving to a house which has a thermostat to regulate the temperature in the house.But I don't understand that if you can control the temperature via a thermostat,...

itsthomas by • Community Member
  • 8216 Views
  • 5 replies
  • 1 kudos
to vote
Labels