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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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nest e

last night tstat went to eco even though i was home and nest app shows add product yet it is still on ipad and google home. can't add because it is already there when scan code all programmed info still there wifi eco temps etc just messed up on nest...

jlg by Community Member
  • 387 Views
  • 3 replies
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Cannot connect during install

Hello,We are trying to install our new nest thermostat E - however it will not detect it during setup. We've tried multiple phones, scanning the dot matrix or with the code on the bottom - it won't progress. Is this image normal? 

Screenshot_20211106-134542.png
smiller18 by Community Member
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  • 4 replies
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Heat Link Box Dead, Need Nest Advisors Advice

Can anyone help me how to get hold of anyone with a fault problem with the heat link please? I have tried the obvious phone number, but gave up after waiting for sometime.The heat link has died, and I need advice where I go from here. Moved into a ne...

Resolved! No wifi for 3 weeks and no help.

Hi can someone give me some advice, my nest thermostat wont connect to wifi, I've had no help on here for over 2 weeks, do I pay someone to come and disconnect it so I can try to return it to the shop, I've owned it for 6 months tho. Thanks.

Bry by Community Member
  • 2676 Views
  • 21 replies
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Offline

Hi. There are a few days that my nest thermostat keeps going offline. I already have read the troubleshooting steps in order to try to solve it.I’ve checked the wifi connection I’ve checked the battery levelsI’ve checked if my app is the latest versi...

Amandaab by Community Member
  • 1237 Views
  • 9 replies
  • 0 kudos

Nest link connected to thermostat but not firing boiler up

Hi, I had a new boiler, heat link and Nest thermostat installed in August. Everything worked fine but now the heat link and thermostat are connected but the boiler is not coming on. You hear the click but that’s it. Any ideas?

Alilong by Community Member
  • 474 Views
  • 4 replies
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Nest wiring

My old thermostat on has wores labeled V+ and Vg. Help.

Das70 by Community Member
  • 363 Views
  • 3 replies
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Resolved! Nest Thermostat V3 - former owner hasn’t removed device

The former owner of my house has not removed the thermostat form their setup. I cannot use the app. How do I resolve this? From what I’ve seen it cannot be resolved and I may as well toss it in the bin for all the functionality that is now absent. I ...

JamesH by Community Member
  • 7092 Views
  • 4 replies
  • 0 kudos

Whole house humidifier, how to get Nest to be smart about it?

Nest "learning" thermostat haven't yet learned or figured out that in order to evacuate resdlidual steam from the ducts I manually run a fan for 15min after Nest stops the call for whole house humidifier. How do I teach it? On a side note it's bamboo...

Anonymous by Not applicable
  • 591 Views
  • 3 replies
  • 0 kudos
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