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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4811 Views
  • 0 replies
  • 5 kudos

Nest Thermostat Heater Issue

Once the Heat Mode is turned on, the heater will not shut off after exceeding setting on the thermostat and the heater stays on if the mode is changed to Eco or OFF. The only way to stop the heater is to switch to the Cool Mode.

CB17 by Community Member
  • 371 Views
  • 2 replies
  • 0 kudos

Thermostat e shows download app logo can't connect

Having issues. I've downloaded the App signed in etc followed the instructions to plug in the thermostat etc.. I keep getting the download logo on the thermostat. Even after resetting it I can't link it in the app on my mobile tried the turn off and ...

Kris1 by Community Member
  • 2139 Views
  • 16 replies
  • 1 kudos

Thermostat

I am having issues with my thermostat and need to reset it

Jhitana1 by Community Member
  • 407 Views
  • 3 replies
  • 0 kudos

w5 error troubleshooting doesn't help

Like others I've seen on this forum I've tried everything with no success. Really would like actual customer service support option that seems non-existent. How do I get to chat with a person from google nest????

luannchr by Community Member
  • 422 Views
  • 2 replies
  • 0 kudos

How do I switch owner roles

How do I switch the thermostat to have me be the “owner” and be able to control it on my phone? Reset it? I try to do it on the app and it asks for a key code… but on the thermostat in the nest app settings it doesn’t show any codes

Smelly8 by Community Member
  • 555 Views
  • 3 replies
  • 1 kudos

Reassign thermostat to different home.

Has Google fixed the inability to easily move a thermostat to a different home. The migration incorrectly put themostats from 2 location in same home. It shouldn't be hard to fix.

Mdan by Community Member
  • 353 Views
  • 2 replies
  • 0 kudos

Google Nest thermostat Gen 3

I have a Y wire and a W/E wire and I was wondering if the Y1 is compatible with the Y wire and the W/E wire was compatible with the W1 wire

JuanOso15 by Community Member
  • 397 Views
  • 2 replies
  • 0 kudos
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