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Nest Thermostats

Blog Posts

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 10738 Views
  • 0 replies
  • 6 kudos

Lost wifi connection with w5 message

My thermostat lost wifi connection yesterday. I've followed ALL of the tips and troubleshooting. My wifi is connected and very fast. I even uninstalled the thermostat and reinstalled via scanning the back. Please help

Nest thermostat installation

Can the Nest thermostat be installed laying flat? I see that the body contains a level, I guess must be level.

Dax627 by Community Member
  • 549 Views
  • 3 replies
  • 0 kudos

Rh is not detected on Gen 3 thermostat

Just bought new gen3 Nest and keep getting "wire is not detected". Re-connected it many times, electricity tester says the current is present.Heating system is working, so not "drain cleanup" will help.What should I do?

Heat Link

Heat link has no powerno lights at alllights come in if plug in usb cable via a plug, but too light stays amber and will not reset if held for 20 seconds. hold it for 10 seconds and it resets but no light change still amber and 2 green. need replacem...

ChelseaK by Community Member
  • 2321 Views
  • 4 replies
  • 0 kudos

Common wire

I have hooked up the common wire to my thermosat but I am still showing the error code N260 How do I clear that?

Aussie60 by Community Member
  • 1041 Views
  • 3 replies
  • 0 kudos

Nest learning thermostat

Hi All,My Nest Learning Thermostat temperature has started to drop down lower then selected, only overnight. So I set it at 22 degrees and then in the middle of the night the room temperature is at 18. I have no learning settings on as I need it 22 d...

Rhys by Community Member
  • 525 Views
  • 3 replies
  • 0 kudos
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