Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest app no longer works with thermostat
We moved into a house that was already equipped with a nest thermostat a year ago. We were able to connect it to the app just fine and for the most part everything worked the way it should. That being said, multiple times a week (sometimes multiple t...
Nest learning thermostat
I have two thermostats one upstairs and one down the downstairs unit connected to app just fine, but I can not get the upstairs unit to connect at all, it just says keep trying… I have reset the unit to factory reset
Thermostat
Hi . I have changed my settings on the thermostat so my heating is on a timer (twice a day) . I have turned off auto scheduler and deleted the settings before creating a timed one but the nest thermostat still keeps coming on when it’s not meant to ....
two wires on old thermostat
I have an old thermostat that has two wires (white & red) and they are not labeled. What terminals do i connect each wire to in the Nest thermostat?
nest e
last night tstat went to eco even though i was home and nest app shows add product yet it is still on ipad and google home. can't add because it is already there when scan code all programmed info still there wifi eco temps etc just messed up on nest...
Phone icon on nest thermostate cant do anything 😤
Can any body help please I have a phone icon on the nest thermostate and I can't do anything with it I have the app on phone but nothing and it won't do anything
Cannot connect during install
Hello,We are trying to install our new nest thermostat E - however it will not detect it during setup. We've tried multiple phones, scanning the dot matrix or with the code on the bottom - it won't progress. Is this image normal?
Heat Link Box Dead, Need Nest Advisors Advice
Can anyone help me how to get hold of anyone with a fault problem with the heat link please? I have tried the obvious phone number, but gave up after waiting for sometime.The heat link has died, and I need advice where I go from here. Moved into a ne...
Resolved! No wifi for 3 weeks and no help.
Hi can someone give me some advice, my nest thermostat wont connect to wifi, I've had no help on here for over 2 weeks, do I pay someone to come and disconnect it so I can try to return it to the shop, I've owned it for 6 months tho. Thanks.
Offline
Hi. There are a few days that my nest thermostat keeps going offline. I already have read the troubleshooting steps in order to try to solve it.I’ve checked the wifi connection I’ve checked the battery levelsI’ve checked if my app is the latest versi...
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