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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4688 Views
  • 0 replies
  • 5 kudos

Customer Service asked for G code

I had a very strange interaction with customer service that ended with, I think, someone trying to gain access to my Google account. Was troubleshooting an issue which turned out to be a defective nest. Customer service offered to ship me a new unit;...

Ben89 by Community Member
  • 364 Views
  • 6 replies
  • 0 kudos

Resolved! Nest Control from 2 iPhones

Longtime NEST user. My wife and I have been using the NEST app for many years so this is not a startup issue. (You need to add another category for other issues!).We were asked to switch to Google but did not. Then we got new iPhone 15’s. My phone wo...

Oncfari by Community Member
  • 152 Views
  • 1 replies
  • 0 kudos

Complaints procedure - Google Nest learning thermostat return

Hi, Please can you direct me on the complaints procedure.My Google Nest Thermostat Gen 3 failed within 6 months due to the common WiFi fault (W5). I contacted support via Twitter/X who promptly took details in order to confirm the fault and arrange a...

SiUK by Community Member
  • 353 Views
  • 8 replies
  • 0 kudos

Delete temperature sensor from ecosystem

How to remove sensor from nest home ecosystem completely? I have a lost sensor (physically) but when I go to manage sensor, it only allows me to move the sensor to another thermostat but I want to delete it since I no longer have it.

How Do I Disable the Nag Screen for Nest Renew on IOS?

I don't want Nest Renew. Please stop asking. The nag screen only has two options "Sign Me Up" and "Ask Me Later". Where's the option for "Don't Ask Me Again".I know what the Google representative is going to say. They're going to tell me to go under ...

mike73 by Community Member
  • 120 Views
  • 2 replies
  • 2 kudos

wiring report

I have an error message wiring reportyour thermostat has detected a problem with the W1 wire

maink7978 by Community Member
  • 115 Views
  • 1 replies
  • 0 kudos
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