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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21858 Views
  • 0 replies
  • 6 kudos

Nest wiring help from carrier

Need help figuring out wiring. Don’t see a way to upload pic but here’s the current wiring:O/W2* (brown wire)Y1/W2** (green)R (red)G (green)Y/Y2 (yellow)W/W1 (white)C (blue)I have ac unit outside. I believe Primary heating is gas, backup/emergency he...

Lewst2k1 by • Community Member
  • 273 Views
  • 1 replies
  • 0 kudos

Nest gen1/2 unsupported

I got an email today from google saying that they are stopping support for nest thermostats 1/2. The email says there won't be any software updates, which is fine. But they also say the Nest app won't support it, and I have to buy a new thermostat fo...

Resolved! New nest already discontinued?

I read an article that support for generation 1 and 2 is being discontinued. I have no idea if my nest thermostat that I bought a year ago has already been discontinued because there is no way to find out what generation my nest thermostat is. The cl...

UK users - Know your rights! 50% discount may not be enough

Hi everyone, For UK-based Nest users: under the UK Consumer Rights Act, products must last a "reasonable time." For a smart thermostat costing £200+, the expected lifespan would typically be 10–15 years. If you bought your Nest 2nd Gen thermostat in ...

Fil0083 by • Community Member
  • 887 Views
  • 2 replies
  • 8 kudos

Discontinued support for Nest Thermostat

I have to say that I am outraged at the recent news that there is to be support discontinuation of some Nest Thermostats and that my remote features will no longer work from October 25, this is awful support for customers who here in Europe are being...

Nest display won't turn on

My case number is 5-2430000039171.When I picked up the thermostat after 2 hours of recharging, the display told me to reconnect it to the wall mount. I did that, but the display is still not working. I used the app to remove it from my account and tw...

dburnham by • Community Member
  • 552 Views
  • 3 replies
  • 0 kudos

Nest 4th gen changing mode automatically

My thermostat has been in heat/cool mode since installing it with a new system in February. Recently I switched it to cool mode and would occasionally open the app or walk by the thermostat and noticed that it had suddenly switched back to heat cool ...

SXA by • Community Member
  • 370 Views
  • 1 replies
  • 0 kudos

Nest Thermostat unable to find any WiFi networks

Hello After having my Nest Thermostat installed, I tried to continue with the setup of the app etc and that’s where I encountered the first hurdle. The thermostat does not detect any WiFi networks.I followed the troubleshooting guides however these d...

JayKay25 by • Community Member
  • 365 Views
  • 1 replies
  • 0 kudos

Nest thermostat

I bought a home. It has a nest thermostat. Someone did a factory reset and now I cannot figure out how to set it up. I have the Google home app, but idk even which generation this is. Any help is greatly appreciated

DawnMarie by • Community Member
  • 386 Views
  • 2 replies
  • 0 kudos

Resolved! How do you actually get ahold of anyone @ Nest/Google?

I tried the online chat**, which gave me a number, which then said Nest support at the number no longer existed! and to try the online website. Worst support loop ever! I then tried to get through on the pre-sales option and it was closed even before...

wgoodrch by • Community Member
  • 1246 Views
  • 5 replies
  • 1 kudos
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