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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 409 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27360 Views
  • 0 replies
  • 12 kudos

chromecast remote

I have tried multiple attempts to reset my remote, new batteries, hard resets and nothing. Once I put the new batteries in the remote it got extremely hot. I do not think that the remote works anymore. Any suggestions as to what to do. Can I just buy...

Chromecast google tv wifi popup

I have a Chromecast google tv 4k, I connected it to the internet, installed all needed apps then disconnected it from the internet. I am using it locally to watch movies using jellyfish. The problem is I keep getting "no internet connection" pop-up a...

Gizmmo by • Community Member
  • 874 Views
  • 3 replies
  • 0 kudos

Cannot Rewind Live Broadcasts when casting

If I listen to (for example) BBC Sounds Live on my phone then I can pause, rewind, forward content. If I cast the content to my Chromecast(s) then I can no longer rewind or restart the stream. This is the case for my Google Nest Hub, Google Nest Home...

wimpler by • Community Member
  • 1180 Views
  • 2 replies
  • 1 kudos

Voice remote select button not working

My remote select button stopped working pretty much. I have to select whatever I want to do or watch a bunch of times before it registered.i have changed batteries, removes batteries and held the buttons to unpair and repair it. Factory reset the thi...

Youtube videos freezing on Chromecast with Google TV

Videos on Youtube sometimes freeze up while using Chromecast with Google TV (4K). This is a recent problem. Tried restarting Chromecast and clearing the cache on the Youtube app. Also tried deleting Youtube and reinstalling. All firmware is up to dat...

Paulh9788 by • Community Member
  • 1150 Views
  • 5 replies
  • 0 kudos

Chromecast 4k connect to Amazon Echo Studio

Hello,I plan to buy a Chromecast 4k buy I need to know if I can connect the Chromecast in Amazon Echo Studio.I don't know if I can connect with TOSLINK cable, obviously connect to TV. Regards..

EmmanuelE by • Community Member
  • 2035 Views
  • 3 replies
  • 0 kudos

How do I clean the remote

My remote has seen a lot of use over the years and the buttons stick and sometimes are delayed in action. Does anyone have a guide to cleaning the remote to making it feel like it's new again?

homeuser4 by • Community Member
  • 1704 Views
  • 3 replies
  • 0 kudos

Chromecast audio issues

For a long time now, every time i cast a video onto Chromecast either through the built in smart tv app or a physical Chromecast device, the audio is abhorrent. Every now and then the audio has an absolute meltdown and starts skipping and completely ...

Chromecast with google tv not waking up screen

Last January (2023, about a year now) after update of chromecast our device stopped waking up itself corectly. We have an "offline" LG screen. It always used to wake-up with the chromecast and then it stopped. It's for sure not screen update as I say...

brongracz by • Community Member
  • 1421 Views
  • 10 replies
  • 0 kudos
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