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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 3237 Views
  • 16 replies
  • 4 kudos

Technical issues with CC Google tv 4k

Hi. Just installed new CC Google tv 4k and saw different problems. 1. I'm setting menu had no option for 4k. Also the Hdr and Dts not supported. 2. Can't activate "install from unknown sources" because the white highlighted stripe (that moves up-down...

leonj236 by • Community Member
  • 656 Views
  • 1 replies
  • 0 kudos

Google remote wont work

All of a sudden my Chromecast remote stopped working. I tried changing the batteries amd it still didn't work. Then I tried a factory reset (removing the batteries, waiting five minutes and reinserting the batteries while holding the home button) but...

sgonzo5 by • Community Member
  • 837 Views
  • 3 replies
  • 0 kudos

Unable to use Chromecast Gen3 for casting audio only to receiver

Hi all,I'm currently replacing my smart speaker system from Teufel with native Google products. One interface is a blueray receiver (Teufel Impaq 8000) with several wired speakers. Before it was connecte to a Teufel Raumfeld Connector with Chromecast...

patdj182 by • Community Member
  • 916 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to add device to setup remote buttons

I have a new TV, but I'm unable to add the TV device for the setup of the Remote buttons, so I can't control the TV's volume with the Chromecast remote.The old TV was Sony. The new TV is LG. After setting up the TV, and hooking up the Google TV devic...

snowcrash by • Community Member
  • 12153 Views
  • 17 replies
  • 9 kudos

Sonos Ray cannot be detected by Chromecast 4K

Hi I bought the new Chromecast 4K with Google TV but cannot make the remote work with my soundbar Sonos Ray. When I go to Remote & Accesories >> Add Device >> Soundbar, nothing happens even though the soundbar has been added to Google Home devices. W...

edvelal by • Community Member
  • 1697 Views
  • 1 replies
  • 0 kudos

Cannot setup remote buttons for remote

This is *stock* Google TV 4K w/ Chromecast, setup a few weeks ago. Attempting to setup the remote by going to Remotes & Accessories > Set up remote buttons > Add Device > selecting either TV, Soundbar, or AV Reciever, results in the following excepti...

Redmumba by • Community Member
  • 415 Views
  • 0 replies
  • 0 kudos

Remote control issue.

My controller for the HD Chromecast work perfect yesterday. Today it will only work with the power or the volume option. What can I do to fix this? Thank you in advance.

shep1696 by • Community Member
  • 516 Views
  • 1 replies
  • 0 kudos

Resolved! Video stuttering while using correct framerate

Hi,Since an update several months ago my chromecast google TV is stuttering when playing video. First I thought I selected an incorrect framerate. But even when changing this parameter, the stuttering remained.I found on a forum that disabling the HW...

Boeboey by • Community Member
  • 8494 Views
  • 6 replies
  • 3 kudos

Resolved! Chromecast HD forgets Remote control

Hello,I have Chromecast with Google TV HD. Every 30 minutes the remote control doesn’t work because Chromecast forgets it!! When I pair it again, it works fine, but after certain time it doesn’t work again! When I check Bluetooth setting using Google...

teaxdriv by • Community Member
  • 1094 Views
  • 3 replies
  • 0 kudos
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