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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25985 Views
  • 0 replies
  • 11 kudos

Chromecast 4k Constantly Resetting Itself - Heat? Return?

I bought a sky blue Chromecast 4k in June. Within the last month or so it has started constantly resetting itself. I've tried unplugging it, plugging it back in, letting it rest, turning it off for hours--nothing is solving the issue. I suspect it's ...

Stuck on G screen won't factory reset

My Chromecast froze today, rebooted and has been stuck on the g logo ever since. I've tried multiple power sources, adapters and hdmis and it's all the same. My Chromecast is only 3 or 4 months old. It will not factory reset either. The unit boots, t...

izayap by • Community Member
  • 966 Views
  • 5 replies
  • 3 kudos

Kids profile usb storage

I’ve been using a kids profile with the Kodi app to play movies loaded on an external hard drive so my kids can watch movies in my van on road trips. Some time in the last month or so, this broke. After digging into it quite a bit, it looks like exte...

Factory reset fails chromecast google tv

My Chromecast looks to be completely stuck. I cannot do a factory reset. All I get is a G on the screen.Loops like I'm not the only one.It's just over a year old.

Remote select button stopped working

I've been using Chromecast w/Google TV for quite a while, but recently the select button on my remote stopped working. I've had issues where I've had to go to settings and reset things before, but since it's the select button, I can't select the sett...

drrevis by • Community Member
  • 4907 Views
  • 4 replies
  • 0 kudos

My TV brand is not showing

Hey. I have a Denver branded TV and it doesn’t show in Chromecast. What TV brand do I press instead?

C0RTEX by • Community Member
  • 849 Views
  • 3 replies
  • 1 kudos

Chromecast does not power on

Hi,I don't know which gen this is, the box doesn't say. Model NC2-6A5.Chromecast has previously worked perfectly but now I came home and it doesn't work. The led in the device is off. The power adapter and cord works fine for example for loading a ph...

Jhns by • Community Member
  • 2859 Views
  • 9 replies
  • 0 kudos

Chromecast4k output resolution only 2160P

Hello....I would really appreciate your help. I just purchased the 4k Chromecast with Google TV. And hooked it up to my projector...Optoma UHZ50 4K. The type of HDMI input is what Chromecast manual recommends (2.2). The projector only detects 2160P r...

Chromecasting working perfectly for all apps, except Crunchyroll

When I am on the Crunchyroll app on my IOS device, my Samsung Smart TV is not listed as one of the chromecast devices I can connect to. When I however use the any other chromecast supported app (e.g. Youtube, Netflix, etc.) I am able to connect to my...

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