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Forum Posts
Share Your Voice! Help Us Improve the Google Community Experience
Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...
Troubleshoot setup: Chromecast, Chromecast with Google TV or Google TV Streamer
Here are some steps I recommend to resolve issues during the setup of your Chromecast, Chromecast with Google TV or Google TV Streamer.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ens...
Contacting customer service support
I tried having a Google agent to call me to troubleshoot an issue with my chromecast. Each time it said that someone has rung my phone number but I did not receive the call. Is there a simple and straightforward way to contact Google for support?
Resolved! Chromecast not detecting remote
My chromecast is not connecting with its remote. I attempted to connect it with my phone (as a remote), and it didn't work as well. I've restarted the device a few times. Does Google have a support number I can call?
Chromecast stuck on G Logo
My device is stuck on the G logo, I have tried unplugging for 30 min, different HDMI ports and factory reset. It will not hard reset. LED Color does not change
Performing a factory reset of a Chromecast 4K device with no remote
Another user experienced my exact problem, as noted in a post titled "Setup Google TV without a remote", but the ultimate question was never answered. Once having performed a factory reset is it possible to set this device up again without the remote...
Resolved! Getting help with first day questions on Chromecast operation
I have a number of questions on the first day with my Chromecast 4K. I want to talk to someone. I've seen numerous posts suggesting filling out Steps 1-3 for my problem on help and then Step 4 would give me option to have a call back. But Step 4 simp...
Chromecast Google TV not showing up for speaker group
My Hisense Google TV isn't showing up as a device to add to the speaker group. It shows as a device in my Google Home but will not work with the rest of my google speakers.
Chromecast search for app not working
Maybe someone has experienced that - when I try to search for an app in Chromecast, I always get an error to try later. Reboot did not help, same problem persists over few days
Losing connection to Chromecast during setup
I just moved places and am trying to setup my Chromecast to a new wifi. The setup is good until it's time to connect to the wifi.There will be a pop-up message that says that I've lost connection or that I can't communicate to the Chromecast.I've alr...
Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device
I was given my new Chromecast with Google TV 4K as a Christmas present. I am discouraged with it beyond words. I have several issues with the Chromecast. The more important thing is that the Chromecast with Google TV will not recognize any of my Blue...
my remote is not working
i trued to factory reset my remore as per instruction on the forum but now my remote will not work at all. i bought the echromecast less than a week ago and the voice search just stopped working and that's why I tried to factory reset it but now the ...
