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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 386 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27326 Views
  • 0 replies
  • 12 kudos

Cast HD only no 4K from Netflix or Prime

New Chromecast with Google TV (4K) will not cast to Samsung 4K TV, only cast in 1080 HD. The Chromecast is plugged directly into Yamaha a/v receiver that supports 4K 60Hz. Samsung native apps (Netflix, Prime) work fine with 4K resolution. Strong 5G w...

PRB51 by • Community Member
  • 1803 Views
  • 11 replies
  • 0 kudos

volume and mute buttons not working on my Google remote

I have a Samsung Smart TV and a Zvox sound bar. I cannot get the volume button and mute button to work. It does work when I use the TV sound. Ithad worked until I changed internet providers.

mitandpat by • Community Member
  • 2877 Views
  • 13 replies
  • 0 kudos

Chromecast Gen1 unable to connect through Google Home App

Hi! Have run inn to the following issue; have connected my chromecast after a few months disconnected. Have rearranged my home network, so SSID is changed. Factory reset the device, the LED flashes white, connected my iphone to the chormecast#### net...

JonBakken by • Community Member
  • 1315 Views
  • 7 replies
  • 0 kudos

Resolved! Chromecast needs reboot with home theater

My Chromecast is connected to the HDMI input from my home theater. When I select this input Chromecast is not working. Only if I reboot (pull power supply and reconnect) it starts up. How can i avoid this?Should I connect the USB to a port in the tv,...

Iazaueba by • Community Member
  • 2837 Views
  • 14 replies
  • 0 kudos

Chromecast ambient mode

I currently have an ongoing inquiry about this issue, but now I am getting upset because after sending in information about this for the past 2 months Google is asking the SAME questions and wants the SAME information sent in again, for the 3rd time!...

duglop by • Community Member
  • 421 Views
  • 0 replies
  • 0 kudos

Resolved! Chromecast 4.0 - does it support A2DP Bluetooth profile?

I'm considering buying a sound bar to my TV room but I wanted to check if it will work with my Chromecast first.A sound bar I'm thinking about is Creative Stage Air V2. I mailed Creative asking if this model supports Chromecast but it turns out that ...

Yabaddi by • Community Member
  • 2074 Views
  • 6 replies
  • 0 kudos

Chromecast - Smarters Lite

The connection is only for 20 secs before disconnecting. I think the problem is adding the app through the assistant but don’t know how as Smarters lite app is not in the list available it used to work but doesn’t now.

CW522 by • Community Member
  • 1678 Views
  • 3 replies
  • 0 kudos

Chrome cast with Google tv stuck on loading screen

I attempted to do a factory reset on the physical device by holding down on the little button but still stuck on loading screen . I unplugged the device for 24hrs and attempted again, same result.

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