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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25737 Views
  • 0 replies
  • 11 kudos

Resolved! How do I submit a warranty claim for Chromecast?

I have a defective device and it seems impossible to submit a claim or even connect to someone to ask for help. The help page keeps circling back to the beginning on the “I would like to replace my defective device” page and asking me to describe my ...

ahashake by Community Member
  • 3017 Views
  • 4 replies
  • 2 kudos

Resolved! Netflix not working

Updated to android 12 and Netflix will no longer load properly

Chrome cast

This is by far the worst device I’ve ever owned. Single handedly the most bugs and broken equipment in existence and pushing this product out like this and not fixing the issue is unacceptable. The app doesn’t work your voice remote reset doesn’t wor...

Cj4 by Community Member
  • 894 Views
  • 4 replies
  • 0 kudos

Chromecast won’t download apps

I cannot download any apps to my Google chromecast. I followed the steps in a similar thread until the point where I am supposed to install updates to each Google product individually but the Google Play store would not open so this can be completed.

KHanson by Community Member
  • 1019 Views
  • 3 replies
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Connecting…connected…something went wrong?

“Living Room TV may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone’s privacy settings. Then try again.” What version of iOS is your iPhone running?-15.6.1Have you ...

Ambient Mode on Start up

Hi everyoneFirstly, sorry if I have put this question on the wrong "label" I am using the Chromecast 4k with the white tv remote and using a Samsung TU7000 tv.A little backstory, I also have another tv with a 3rd gen Chromecast, the small black dongl...

Clare2904 by Community Member
  • 543 Views
  • 1 replies
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Resolved! Chromecast 4k & HD vs IOS

Hi. I would like to ask which version of the device will work better with IOS (phones only)?Are both the 4k and HD versions have Apple's airplay and are equally compatible with their devices?Thank you for your support!

Luk by Community Member
  • 917 Views
  • 4 replies
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Remote control interference

When using the remote to turn volume up and down whilst watching YouTube and prime video live sports it causes stuttering.

Jamesed76 by Community Member
  • 285 Views
  • 0 replies
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Setting up chrome cast

Help me! I’m very bad with technology haha I’ve tried to set up my chrome cast but I get right to the end and it says this.

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Georgie8 by Community Member
  • 785 Views
  • 4 replies
  • 0 kudos

Pairing chrome cast to phone remote wont work

Hi,I have been using the Google Tv app for months now to use my Chrome Cast now it has stopped connecting to me phone and iPad. I have done everything the Internet says. I have now factory reset the caster but because the hand held remote is broken I...

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Taryn32 by Community Member
  • 1230 Views
  • 7 replies
  • 0 kudos
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