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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25825 Views
  • 0 replies
  • 11 kudos

Chromecast google tv Remote Disocnnects

Hello, i had my chormecast for over a year. the last couple of weeks the remote started to present problems, every time i try to press any of the volumes, power on TV or input the remote freezes and i get a flashing light for a couple of seconds the ...

sabbz007 by • Community Member
  • 922 Views
  • 5 replies
  • 0 kudos

chromecast not connecting to wifi.

I received a Google Smart TV Kit as a gift. I was able to set up the Home Mini with no issues. I can't get the Chromecast to set up. I keep getting connection problem during set up on my android phone and my TV is stuck at connecting to (insert the n...

kgdbird by • Community Member
  • 767 Views
  • 3 replies
  • 0 kudos

audio cuts in and out

When Trying to watch something that doesn't have the option to çast, I use "smartview" on ny android. Used to work wonderfully. Now, the audio cuts in and out. The video still plays but the sound is intermittent. Have rebooted and restarted and adjus...

Resolved! Missing display

I have 2nd generation chromecast. While trying to power up (after reset), the TV display (its not an android TV but it's a LED TV), shows chromecast and then G, however thereafter, the screen goes blank. Whenever I cast, (since it was connected in th...

Chromecast HD no remote. Reset now needs remote

I have a Google TV Chromecast that came without a remote. I had unplugged it and decided to use it again after almost a year. It wasn't working correctly so I went to Google Home and deleted it figuring I could just start from scratch. NOPE! Don't su...

Nanie by • Community Member
  • 936 Views
  • 3 replies
  • 0 kudos

Chromecast with Google tv doesnt auto play

My 2nd Gen Chromecast was causing issues, so looked at buying another, but can now only buy chromecast with Google TV. Figured it was just a chromecast with additional bits I will never use. Connected up OK, remote was cool. But when asking my Google...

Hulu and Netflix won’t load

Certain apps like Hulu and Netflix won’t load. I’ve updated everything, I have factory reset my device, I’ve cleared the app data multiple times. Why still won’t it work?

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