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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
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  • 0 replies
  • 12 kudos

Issues casting chrome.

I used my chromecast at another location and now I can't connect to my network. Sometimes on my tv screen it will show the network I was connected to while I was away. It's as though I'm still connected to the other network. Anyone experienced that b...

Teddy711 by Community Member
  • 1094 Views
  • 5 replies
  • 0 kudos

We have an annoying pop up asking for a pairing key

We have been experiencing a continuous pop up on our LG tv asking for a pairing key. How do we make this stop?? It shows a rendering of a phone next to a tv and has the tv model number

ironchef by Community Member
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  • 5 replies
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Chromecast with Google TV: unable to load library

Had a chromecast with google tv for little over a year. No issues at all.Today I get a message appearing in the library tab: "unable to load library".Have tried a restart, factory reset, clearing cache and the device storage space, nothing seems to m...

Resolved! Google TV extra storage

Hi I was wondering if anyone here has managed to get a hub between the Google TV and the power adaptor, I have tried a couple and always get that the power from the hub is not powerful enough to power the device, I'm using the original Google plug an...

Paulms2015 by Community Member
  • 1233 Views
  • 4 replies
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X96mini by Community Member
  • 308 Views
  • 0 replies
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Can’t Fund Device

I factory reset my chromecast. I want to add it to my existing Home account. The chrome cast is displaying the “Welcome” screen but when I add a new device on the Google Home app the chromecast does not show up as an option. I get stuck in an endless...

MLitke by Community Member
  • 2057 Views
  • 12 replies
  • 1 kudos

Chromecast in college

Hello! I live in a college dorm and use the school wifi (eduroam). I got a chromecast last year and managed to make it work by using my PC as a hotspot (windows 10). Now the chromecast won't connect to the hotspot no matter what I try, just says "che...

anoncow by Community Member
  • 2663 Views
  • 4 replies
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Unable to activate Chromecast

Hi, I have bought a Chromecast and I am unable to set it up. I am attempting to 'activate' it through the Utility app, but Everytime I start the activation after it finds the device, I get the error message "Unable to communicate with your Chromecast...

Shaunoh by Community Member
  • 5603 Views
  • 12 replies
  • 0 kudos

Resolved! Using Chromecast Ultra via Google Home voice

Until recently I was able to operate the Chromecast Ultra integrated in the Google Home app by voice ("switch on" switched on the TV via the Chromecast connected to HDMI) this has recently stopped working. Why is this and is there a solution?

Iced by Community Member
  • 1413 Views
  • 6 replies
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Resolved! Chromecast with Google TV wont work with Pioneer AVR

I am trying to connect a new Chromecast to my Toshiba TV via my Pionner (VSX-520-K) AVR, but with get no video on my TV. I have 3 HDMI input on the AVR and have tried all 3. Connecting the device directly to the TV works fine.I tried power cycling th...

AF1 by Community Member
  • 2681 Views
  • 6 replies
  • 0 kudos