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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25407 Views
  • 0 replies
  • 11 kudos

Resolved! Add a kid account for google tv

Im trying to add a kid account on my new chromecast google tv but there is no option, i live in Montreal Quebec Canada. Is it not available here...if so when will it be available?

lumartin by • Community Member
  • 1190 Views
  • 4 replies
  • 1 kudos

New chromecast setup using iPhone hot spot wifi

My home WiFi is down. I’m trying to connect my chromecast to my iPhone hot spot WiFi without any luck in order to cast Netflix to my smart TV. TV won’t connect to hotspot either. Help!?

RSC1227 by • Community Member
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  • 4 replies
  • 0 kudos

Resolved! Help! Remote not working but light is on.

Our google tv white remote has decided to stop working. I changed the batteries but nothing has changed. The white light is on but the remote is unresponsive. How do I get it working again? Please help, my kids are driving me nuts! Haha

Tb101 by • Community Member
  • 1881 Views
  • 4 replies
  • 0 kudos

chrome cast

El chromecast tiene apenas unos meses de uso, funcionaba bien, hasta que de pronto no se puede reinstalar, ni reiniciar, ni homecast lo reconoce desde mi celular ni desde la computadora, seguí todos los pasos pero sigue parpadeando de color naranja y...

Resolved! No dolby digital plus sound

Hi,Does anyone recognize the problem that I don't get dolby digital plus sound? My chromecast with google tv is directly plugged into a dolby digital plus able AVR (NAD T 747). The sound settings for chromecast indicate that the AVR is Dolby Digital ...

Evertjanus by • Community Member
  • 3999 Views
  • 12 replies
  • 0 kudos

Equalizer missing in Chromecast settings

According to the Google help document, to adjust bass & treble on the Chromecast you go to Settings -> Audio -> Equalizer. But I don't have an equalizer option in my settings. There is only "Groups", "Group delay correction" and "Surround sound". Wha...

Linkowich by • Community Member
  • 6449 Views
  • 12 replies
  • 3 kudos

Chromecast built in

Says no wifi info .. won't set up device... Add emails or update address

Google photos on Google home disappeared

My albums in Google home in ambient disappeared...how do I reinstall? And I have Chromecast built I . I can't set up new device from home app. Doesn't find my device says under set up. says no wifi info can't add email or home address

Resolved! Chromecast

I used to be able to use this device at my previous place but I can't get it to work after moving to my new home. I did factory reset but yet not able to set it up either in Google home or Nest.

JNo by • Community Member
  • 955 Views
  • 4 replies
  • 0 kudos
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