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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15669 Views
  • 0 replies
  • 6 kudos

New Google outdoor camera already has water in it

I purchased a new Google outdoor camera just a few weeks ago and on the first rain it is already filled with water and the picture is completely fogged up. Clearly this camera has a bad seal. I can either return it through Amazon or through you direc...

bpmusic by • Community Member
  • 262 Views
  • 2 replies
  • 0 kudos

Nest Doorbell wired "Gen1" going on and offline

What changed? Was there a new firmware deployed?This doorbell worked fine for years, just the past few days it keeps going offline after being online for 10 minutes. rebooted device by turn of power. no helpchecked all power wires, device is not losi...

ericjames by • Community Member
  • 216 Views
  • 1 replies
  • 0 kudos

Cannot get product online

I cannot get my camera and floodlight to go online. Apparently there is no pho e support if you call google.Does anyone have a phone support number that works for a nest (wired) camera w floodlight?

Something went wrong

During setup, after it finds my wi-fi network (T-Mobile home internet), I enter the password and connect. Its working for 3-5 minutes and comes back with a something went wrong. We couldn't connect to the network. Check your password. Password is cor...

MattD036 by • Community Member
  • 330 Views
  • 1 replies
  • 0 kudos

Google nest camera setup stuck during update - solution

I noticed there are many unresolved discussions about this issue, so I thought it would be helpful to share my solution.Initially, the update process got stuck at 45%. I performed a factory reset and tried again, but this time it stalled at 39%. When...

TeemoD by • Community Member
  • 284 Views
  • 1 replies
  • 1 kudos

New user 2nd Gen Indoor/Outdoor Cam and Wired Doorbell

Is there any way to set up an automation for either of my products to go like this: When I arrive home, I would say to the Google Nest "I'm Home" and have it turn off the cameras. When I'm leaving the house say " I'm leaving" and turn on the cameras....

Dan6879 by • Community Member
  • 920 Views
  • 10 replies
  • 0 kudos

Doorbell camera no audio

Can’t turn on doorbell audio in google home/settings no audio icon comes up can’t access nest because original email is obsolete and can’t access the verification number to change email

Akost by • Community Member
  • 257 Views
  • 1 replies
  • 0 kudos

No video replay

Can not get recorded video for awhile now. What is the issue? Maybe because I got a new credit card? Thanks.

Resolved! Google nest and battery doorbell

So I have set up the doorbell and connected it with the Google home app. I could see video in set up. After it finished, the video would say "live video unavailable ." Even when I would click live video it would start streaming and then give me that ...

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