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Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Doorbell peeling / lens fell out
Hello!My doorbell has been peeling for some time. While it is cosmetic, it looks terrible. I have requested support for the peeling issue to be told I am out of warranty. Now the glass has fallen off of the doorbell and the lens is exposed - it seems...
Switched out camera, now it's missing
We replaced a broken camera but it won't show up on our account on our web page or app. How can we fix it?
Doorbell cracking and peeling
Add me to the list of those with this unacceptable design flaw and Google is not backing their product. At a minimum, Google should be providing a free cover. Mine is a little over the 1 year warranty period. I would have inquired sooner but I though...
Link cameras moved to new Google Home room to existing Nest Aware subscription
I had a Nest Aware subscription for 2 cameras. I removed the devices from my existing Nest Home to a new Nest Home. Now they say I have only the 30-day trial subscription, How do i correct this?
Do not receive alert from Nest doorbell battery. Tried everything I can find
The push notification is on, the system setting is right, re-installed my Home app, restarted my phone, re-installed my doorbell. Nothing works. I can get live video but no alert or notification when a motion is detected or someone rings the doorbell...
Nest app keeps crashing on iPhone
I’ve had the Nest app for a while to check indoor cameras. It used to run with no problems on my iPhone, but now, if I try to watch activity from a camera either live or from a recorded clip, it plays for a couple of minutes and then I get thrown out...
My dog chewed through the cable that connects to the outdoor camera. Also cord too long. Replaced?
My dog chewed though the cable that connects to the Nest outdoor camera. Can this be replaced? Also, the cable is way too long. The technician left about a 15 foot cable curled just below where it comes into my house. Can I get a shorter cable?
Two phones and one doorbell
My husbands iPhone has the nest doorbell up and running I want the doorbell on my phone but the message is …this nest doorbell is connected to another account with the camera to be removed from its previous owner. This must be my husband. I am on the...
Nest IQ Camera Outdoor
In November 2021, I purchased a new "Google-Nest" camera to add to my other five cameras. I own two outdoor IQ cameras, a wired nest doorbell and two nest indoor cameras. I discovered immediately that I could not view, edit, save clips, using the web...
