cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Help Center

Forum Posts

Start a conversation

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15765 Views
  • 0 replies
  • 6 kudos

Resolved! Doorbell

I have a doorbell and also a camera The camera will record video. I have no problem with it. But doorbell will just take pictures. No videos unless u watch it live.I have reset and or rebooted the system, no luck. Just wondering if doorbell is just a...

Disdatlat by • Community Member
  • 1323 Views
  • 4 replies
  • 0 kudos

Can't find my country during setup

I can't find my country (Malta) when setting up the Nest app, and as a result I cannot switch on the indoor chime for my Nest (battery) doorbell. Can you please help?

nest cam wont connect

I had two "networks" set up in google home that I called Home and Home1. The nest cam was connected to one and was working. All ard connected to the same network on my router. I had switched the nest cam off. I then deleted this "network". I then att...

Clip won't start recording where I ask

I'm trying to create a clip from footage a week ago, have done this many times before. For some reason the clip wants to ignore my starting place and 'jump' to a mid-point of the alert block that this relates to. Even if I go back several minutes bef...

rockingit by • Community Member
  • 931 Views
  • 4 replies
  • 0 kudos

Resolved! Presence Sensing Not Working with 2 People

I recently purchased a new generation Nest Camera (Indoor, Wired). I set up the Home/Away routines with Presence Sensing for both my phone (iPhone XR) and my wife's phone (iPhone 12). I've verified that both phones have "Location: Always" allowed. I ...

keverly37 by • Community Member
  • 11665 Views
  • 7 replies
  • 4 kudos

Nest doorbell can't hear voice only echo

Hi, I have this problem posted a lot but haven't seen a resolution. Can anyone help with this?I have a Samsung S21 Ultra and just set the doorbell up but the person outside can only hear themselves echo and nothing from me speaking into the phone.I w...

Heatherlex by • Community Member
  • 1595 Views
  • 7 replies
  • 2 kudos

Camera viewings

I live in a neighborhood where a lot of ex military cops etc live. Some cars do t show up on my camera. I’m trying to catch a prowler that would knock on my bedroom Window at night on video yet some cars aren’t showing up on camera?

Scoobydoo by • Community Member
  • 2996 Views
  • 14 replies
  • 0 kudos

iPhone push notification sound

Why can't the iPhone push notification sound be customized?It seems to be forced to be the same as text messages which makes no senses. I don't know if someone is at the door, a motion camera has been activated, or if I just have another meaningless ...

GreggH by • Community Member
  • 1505 Views
  • 6 replies
  • 3 kudos
to vote
Labels