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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15746 Views
  • 0 replies
  • 6 kudos

Magnetic mount for nest outdoor camera gen 1

Lost the magnetic mounts during our move. Cannot find any online and unfortunately my cameras are 2.5 years old and out of warranty. I cannot even buy a 3rd party mount without the magnetic mount. How can I get replacement parts? For such a cost we s...

JoBenfica by Community Member
  • 2069 Views
  • 5 replies
  • 0 kudos

Resolved! Battery Cam - saving clips not allowed

If I capture something worth saving (for sharing on social media), the battery cams do not have the ability to export/save a clip. The other Nest Cams that use Google Nest software can do this very easily. Having to use the Google Home software is ex...

SeeWag by Community Member
  • 4843 Views
  • 8 replies
  • 6 kudos

2 step verification

My phone that I used for two step verification was a work phone and I no longer have access to it. I set up a new nest account and put my thermostat on it, but the camera says it’s being used by another account. I know it needs to be removed from the...

ajr9645 by Community Member
  • 1212 Views
  • 3 replies
  • 1 kudos

No events

I have 6 cameras and pay for 24/7 60 days recording. My 1 camera keeps showing no events. I reset , unplugged, deleted and re added and still the same any ideas ? Been going on for months

Nyorker by Community Member
  • 1588 Views
  • 5 replies
  • 0 kudos

Resolved! Wired Doorbell stopped working

About a week ago my doorbell went offline and it hasn’t been working since. I’ve checked the terminals on the doorbell and it’s getting 19v from the transformer. I plugged it into a USB port and the status light went on. I reconnected it to the trans...

Muptown by Community Member
  • 1997 Views
  • 4 replies
  • 0 kudos

Nest outdoor cam generating loads of false person alerts

I have setup zones, I have selected to only get alerts for 'person' detection.I am getting a person alert from every gust of wind in the garden. This goes off all night - and is making the camera unusable.This issue has been posted multiple times - i...

Habanero78 by Community Member
  • 8071 Views
  • 12 replies
  • 13 kudos
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