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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1474 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17545 Views
  • 0 replies
  • 7 kudos

Resolved! Nest app and the Google App

Hi. I have 2 Nest Cameras. One indoor, one outside. I have the nest cam app but its only showing my outdoor camera. I traded in my drop cam (indoor camera) for the Nest Cam Pro.THe issue I am having is, both cameras only appear in the Google app, and...

Mare57 by • Community Member
  • 2733 Views
  • 7 replies
  • 0 kudos

Error: Hardwired doorbell goes off-line due empty battery

With all of my other cameras, I have the ability to look at full history while in the Google Home app. Anything between events within my doorbell feed do not exist. When I go to said empty space, I get a message that reads "The device was off-line du...

Srosst by • Community Member
  • 741 Views
  • 3 replies
  • 1 kudos

Resolved! Google Net Doorbell and Home devices

My husband just passed away, I work overseas.The Google next doorbells and Google home device screens are all in his name and I don't know his unlock code, he knew all mine :-).I sent a request to google to access his account, but they've asked for a...

BKNY10018 by • Community Member
  • 1330 Views
  • 4 replies
  • 0 kudos

Nest Subscription

We have a Nest Subscription on a profile where we do not have any cameras as listed devices as we moved premises. I would like to move the Nest subscription to the profile that has the Cameras listed. Can someone help me with this.

Skippied by • Community Member
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Camera problem

it seems you’ve quit supporting the drop cams. So do I need to purchase a new camera?

dpipe894 by • Community Member
  • 624 Views
  • 2 replies
  • 0 kudos

Resolved! Nest Doorbell went offline, won't reset

Hello,My Nest Doorbell(wireless) suddenly went offline a week ago, while I was on vacation. The device had about 80% charge when this occured. It’s just under 1 year old and had been working fine before suddenly going offline. When plugged in, it doe...

I cannot perform factory reset on nest doorbell battery

My nest doorbell battery (wired) went offline. I took the doorbell off and tried a restart but the nest app would not connect. I tried a factory reset but it will not work. When I hold the reset button for 12 seconds or even up to 30 seconds, it does...

Jovian2k by • Community Member
  • 639 Views
  • 2 replies
  • 0 kudos

Cameras not connecting

When i switched my internet provider, my devices all switched over besides my google (3) cameras. I have since removed my cameras from my Google home app and have tried to reconnect them but they don't ever sync. It's been very frustrating since i ca...

djokajm by • Community Member
  • 448 Views
  • 1 replies
  • 0 kudos
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