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Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Event history not showing
I have a nest aware base plan but I cannot see any event history prior to today, it is keep getting deleted. I have multiple cameras on the plan, two NEST outdoor cameras, and one doorbell. none of them are showing the events from yesterday.
Doorbell access by household member
In my Google Home app, I’ve invited ‘Joe’ to be a hh member. Joe got an email at his AOL address and clicked the ‘accept’ button. In my Google Home app Joe is listed as a hh member with his AOL address. Joe’s status is ‘invited’. Should this status c...
Nest account has my late husband as the owner.
I am not able to change the owner or email with Nest, our subscription has lapsed because it was paid with his credit card which is cancelled. I cannot simply renew the credit card it seems as it doesn’t recognize me online as being the owner of this...
Nest Battery doorbell showing plugged in but no infinity loop
Hi,I have a Nest Battery Doorbell which i have wired in recently. It was showing the plugged in and infity loop for battery. However today, it is showing plugged in with a battery percentage. It is not showing the infinity loop anymore and showing th...
Outdoor camera replacement cord
I recently took down one of my nest cameras as the siding was being replaced. When I went to go and put it back up, I noticed the wire was crumbling and exposing the internal wires about 6" down from the camera. Is the upper cable replaceable?
How do I remove the camera doorbell from the mount so I can recharge the doorbell?
I need to recharge the battery on the doorbell camera. How do I remove it so I can plug it in?
How to keep your battery doorbell camera warm in cold temperatures
Can you put insulation around the outside of your doorbell battery operated camera
Nest Cam C-371 Error
I have several cameras that I am trying to install. I get to the page where its looking for a Wi-Fi ... no Wi-Fi's are found then I'm asked to choose a Wi-Fi. I select one that is very, very strong ... and it gives me a C-371 error.I already have sev...
WIred Nest Camera with floodlight says battery empty.
Im having the same problem as it seems many people have had with this camera/floodlight combo. I have a total of six nest cameras and this is the only one I have problems with. The motion sensored floodlight works as intended so I know it's getting p...
Activity zones set up
I've just installed nest hello. I've subscribed to the 30 day free trial for nest aware. I've set up all the correct notifications. My camera is detecting motion, it's in the history, but it's not notifying me. I'm receiving doorbell notifications. I...
