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Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Google Home vs Next Features
We are long time Nest camera users. We have purchased another property and had to buy the Google camera, thermostat, and doorbell because Nest is no longer available for purchase. As mentioned on this forum the Google Home product is lackluster and i...
Lost Video History
I recently changed my payment method for Nest Aware and now I cannot access any video history before the day I updated my payment method. What can I do to get that video footage back?
doorbell battery charging
Will a 5 V 1 Amp charger work to keep the doorbell battery charged if connected continuously?
Cameras constantly shutting off on new home app
What the hell is going on with the home app. Google said, we have updated our system, we are phasing out the Nest app and upgrading to Google home. So I switch over, by $750 worth of new cameras and now I go to check my cameras and they are all off a...
Nest Camera with Floodlight Empty Battery
I have a wired nest camera with floodlight installed in Nov 2023. It used to have a problem where floodlight was offline in Dec 2023, even though the floodlight still turned out when detecting stuff. I flipped the breaker, it came back on. Then, afte...
exterior camera wiring issue
We have a Nest exterior camera which is now not working. We are in The Bahamas and it appears that the protection around the wiring has failed so the wires are exposed. This camera is less than 5 years old and it seems to me that if it is an exterior...
Nest Camera Outdoor Batter not saving video history
I purchased the camera during black Friday last year. It was working well when I installed it back in December. However, starting mid January, I cannot see any video history in the Google Home App but the recording on the day of. The Live feed was wo...
No event history
My Google Home app for my wired doorbell gen2, only shows current history not any past events/history. As a Google Nest Aware subscriber I expected to have recorded history for the previous 30 days. Why isn’t it working?
Saving longer video clips
I am trying to save a video clip in the Google Home app but, it only lets me save 1:15 of the video. The even I am trying to capture starts about 1:30 into the even history. How do I save a longer video file from the event history? I have already cha...
