Cameras and Doorbells

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Doorbell fell off mount - lens scratched

Hi thereOur doorbell came off the mount and doorbell camera lens has scratched it’s under a year old - is there a way to get this fixed? great product just gutted this has happened.

Missing power adapter wall plate for Nest Cam Outdoor NC2400ES

Hello! I purchased a two-pack of these cameras and one of the power adapter wall plates is missing. How/where can I get a replacement?Thanks in advance for any help.

Nest Doorbell (wired) no warranty?

Hi all! I purchased the Nest doorbell wired from Amazon in July of this year. Didn't get it fitted till around September. It has now lost all power. Electrician has been and confirmed all ok with wiring/transformer etc. Contacted google, first person...

Nest Cam IQ Outdoor Connect to Nest Hub 2nd Gen

I have 4 Nest IQ Outdoor cameras that I would like to view on my Nest Hub (2nd gen) but the Hub is not able to find the cameras. Can anyone suggest how I can fix this so I can view the cameras?

I have 2 nest cams at 2 different addresses and I can view the new address on my phone

I just bought a nest cam with floodlights for a different address. I already have a nest cam set up on my phone for my address fot about 3 years now. I added my mom's address and I cannot view anything.

Resolved! Help - can’t reach the locking bolt on the top of the doorbell

Hi, I am replacing my old Nest doorbell with the new Google Nest Doorbell. I can’t reach the top of the doorbell to screw it into the plate as I have vinyl siding so the key needs to be extremely small so I can fit it between the top of the doorbell ...

New wifi, instructions said to remove device, cannot add as new device

I have a new wifi network. I needed to add the Google Doorbell to the wifi. I looked up how to do this and the instructions from Google said to delete the device and then add as a new device. So I deleted it but in order to add a new device I need to...

Resolved! No 24/7 recording option for Google Nest wired doorbell gen 2?

I installed a new Google Nest wired doorbell gen 2 through the Google Home app. It is only allowing event recording, and there is no option for 24/7 recording. I've gone into the camera settings, video settings, then video history settings, and the o...

How to install Google Nest doorbell battery without QR code

I have used my Google nest doorbell, cam battery for sometime with little trouble but I recently installed a Google mesh Wi-Fi and want to move the doorbell battery to connect to that new network. Unfortunately I seem to have lost the QR code so how ...

Nest Cam received and connected. It did not connect to my active Nest Cam account. Please advise.

I received the replacement Nest Cam as it wasn't connecting to the new Verizon network. It is now connected but it isn't on my Nest Cam App / account that's still active. Please advise.

Google Nest Community

Blog Posts

Help Center

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Doorbell fell off mount - lens scratched

Missing power adapter wall plate for Nest Cam Outdoor NC2400ES

Nest Doorbell (wired) no warranty?

Nest Cam IQ Outdoor Connect to Nest Hub 2nd Gen

I have 2 nest cams at 2 different addresses and I can view the new address on my phone

Resolved! Help - can’t reach the locking bolt on the top of the doorbell

New wifi, instructions said to remove device, cannot add as new device

Resolved! No 24/7 recording option for Google Nest wired doorbell gen 2?

How to install Google Nest doorbell battery without QR code

Nest Cam received and connected. It did not connect to my active Nest Cam account. Please advise.

24/7 how to get it

I moved a d need to set up my nest camera and door...

Poor Performance of Unit Battery

Nest Doorbell Offline

Wired gen 2 doorbell offline

New Nest/Google camera keeps going offline! Consta...

not able to login to home.nest.com

Recording camera

Suddenly 8 out of 10 Cameras offline at two differ...

Why Does My Nest 2.0 Wired Chime Unexpectedly