Cameras and Doorbells

Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Nest Camera Reset Difficulty

I recently changed my Wifi and I'm having serious problems trying to reset the two outdoor cameras I have. The paperclip just isn't doing anything. I believe both rest buttons are bad as I have tried numerous times to do this, followed the instructio...

Add New Nest Cam

I have four cameras that have worked fine in the Nest app for a few years. I just bought a fifth camera and I now realize Google has blocked new cameras from being added to the Nest app. That's fine (although I don't understand why) but my problem I'...

Indoor chime won’t ring on new installation

I just installed front and backdoor 2nd gen wireless doorbells. After a number of troubleshooting issues (builder switched front and rear wires). Everything is working except the chime. 1) I replaced the transformer with a 16VAC 30 VA unit and it put...

Resolved! Nest Doorbell (wired Gen 2) / Nest Aware (2nd gen) -- Best Steps for Replacing First Gen

I currently have Google Nest Wired Doorbell (Gen 1) (Nest Hello) and several other Google Nest cameras. I have an annual subscription for Nest Aware (Gen 1) for the doorbell only. The doorbell has been malfunctioning lately and I want to change it ov...

Nestcam floodlight - where is the 6-digit setup code?

I changed my home wifi router and need to reconnect the Nest Cam with flood light to the new Wifi network. Following the instructions in the link below I removed the device from the Google Home app, climbed the ladder to find the 6-digit setup code o...

Doorbell stuck at offline mode. Unable to restart to reset.

Hi Google,My doorbell was working fine for 3 months until last week it went offline and I could not get back online again. I tried pressing and holding the reset pin at the back for at least 5 seconds to reset and 15 sec to factory reset but the door...

No QR Code - No six digit code

Product is a Nest Cam Indoor Wired 2nd GenerationI do not see a QR code nor a six digit code. Not on the top, not on the bottom, not in the front and not in the back. Not to the left and not to the right. I’ve looked and looked, but do not see it. On...

Google nest doorbell

Hi, I’ve tried to set up my nest doorbell but it kept having trouble connecting to pairing device. Both my phone and the hub device are linked to the same wifi. The doorbell is also pugged into a proper power point instead of laptop. Please assist me...

Resolved! Trying to view doorbell and outdoor cam on pc

I have a nest aware sub, battery doorbell and batter outdoor cam. I have the app and it works very well on my phone. But when I am home I would like to review cams on my pc. Been on my acct on nest and the only option it gives me is Home or away but ...

Nest Camera using battery when it's wired (plugged in)

I had two cameras installed the other day and both are plugged in but one is running off the battery. How do I change this? I don't see the ability to do this in the app.

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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Nest Camera Reset Difficulty

Add New Nest Cam

Indoor chime won’t ring on new installation

Resolved! Nest Doorbell (wired Gen 2) / Nest Aware (2nd gen) -- Best Steps for Replacing First Gen

Nestcam floodlight - where is the 6-digit setup code?

Doorbell stuck at offline mode. Unable to restart to reset.

No QR Code - No six digit code

Google nest doorbell

Resolved! Trying to view doorbell and outdoor cam on pc

Nest Camera using battery when it's wired (plugged in)

Nest camera battery going offline for no reason

No alert when someone rings the nest door bell, no...

Can't remove Nest wired doorbell 2nd generation fr...

Cameras keeps going offline randomly

Nest Doorbell Wired - blue light activates but gre...

Doorbell not adding faces

Nest Doorbell battery chime

Changing connection to new phone and wifi to Nestc...

Case #1-0363000035653

Nest Warranty - Who can I speak to other than supp...