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Cameras and Doorbells

Blog Posts

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Nest Cam Outdoor (1st gen) expanded support rolling out into Public Preview for ... Read more

Nest Cam Indoor (1st gen) expanded support rolling out in the Public Preview of ... Read more

Help Center

Forum Posts

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QR code isn’t connecting

My QR code isn’t connecting. I bought 4 cameras and 2 of them aren’t working. 2 of them work so I know I’m doing it right. I can’t seem to contact anyone that can help me return.

Doorbell chime

How do I make my doorbell ring inside so I can hear it when I have company coming? I have a camera that is working on the doorbell but it’ll chime outside but not inside so I don’t know when anybody’s here and that’s it James

How can I file a complaint? Looking into my rights.

I have 3 nest battery cameras that suddenly stopped working and will not re-connect. I took two of them down to charge, and they would not reconnect. I called customer service and proceeded to spend the next hour plus on the phone with her. I had a p...

kris10824 by • Community Member
  • 304 Views
  • 4 replies
  • 0 kudos

restarting after Factory reset

I had a problem with doorbell and did a factory reset. I then tried to reload doorbell to my Wi-Fi etc. When I try to restart the app, it tell me that doorbell is already on an account and that must deleted. The account is my account and I am trying ...

TheRands by • Community Member
  • 1312 Views
  • 8 replies
  • 0 kudos

Doorbell won’t connect to new WiFi

I have a nest doorbell - worked great & then had to get new WiFi modem & router - & now I can’t get my doorbell to recognize the new WiFi. I have done all the troubleshooting that is listed - rebooted my router & modem - reset my doorbell to factory ...

Ast by • Community Member
  • 357 Views
  • 4 replies
  • 0 kudos

Nest Hello Peeling

Hi, my nest hello started peeling after having to replace it last year for connection issues. What can be done for this? Thank you

Chris215 by • Community Member
  • 513 Views
  • 4 replies
  • 0 kudos

Resolved! Nest camera 2nd Gen won't connect

Hello, I recently moved and I am trying to connect my wired Nest 2nd Generation to my wifi, but it says to move my phone or router closer. The camera is right next to my phone and the router is in the same room. I have a Nest Mini connected even furt...

Noncryptic by • Community Member
  • 1429 Views
  • 4 replies
  • 0 kudos

Resolved! Nest camera indoor 2nd gen image quality

Hi Already own a nest camera and been using for a few months and everything works fine. I just bought a second one and installed it yesterday. Video quality is not the same. Put the two side by side and clearly the new one has blurred video. All my s...

Karen83 by • Community Member
  • 1842 Views
  • 21 replies
  • 1 kudos

Aware Account: multiple doorbells and wifi set ups

I have an existing aware account for two doorbells at one location. I want to set up an additional two doorbells at a another location on a separate Wi-Fi network. Can I leverage the same aware account for all four doorbells.

Tneal by • Community Member
  • 239 Views
  • 4 replies
  • 0 kudos

Resolved! Google Nest Outdoor Camera - Battery Draining While Plugged In

2nd Google Nest Outdood Camera purchased installed by way of ADT. The camera stays plugged in with the adapter the camera came with. Since having the camera I've never seen it reach 100% or the infinity sign the help article referenced. Contacted ADT...

Ecas123 by • Community Member
  • 1777 Views
  • 19 replies
  • 0 kudos
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