Cameras and Doorbells

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Is a separate google account needed to add a family member to nest hello?

Is a separate Google account needed a family member to be addd to Nest Hello account?

Nest Cam and Floodlight

I installed the new floodlight and camera. I set them up in the Google Home app. The camera works fine but the light says it is offline. When I go outside the camera turns on and the lights turn on. ...The above is from someone else's post. The *solu...

Nest Cam Outdoor Indoor Battery asking for a PIN

My new nest camera outdoor indoor battery keeps asking for a PIN in the Google Home app. I can’t view the camera without it requesting the PIN. It says I can listen for the PIN on a nearby device. I have tried being near all of the devices in my hous...

No blue light appearing in installation process

After having scanned the QR code and connected the doorbell to an outlet with the USB cable, the light never turns blue and the installation process cannot be continued. What to do?

Resolved! Doorbell: removal safety button stuck

On my Google Nest Doorbell Battery, the small button on the back that prevents the doorbell from being removed without using the tool is now stuck in the "pushed in" position. This now means that the doorbell can't be re-mounted properly and is not s...

Reset button

If I need to reset my nest floodlight camera…..do I need to unscrew the tether? Or will it reset while connected?

nest camera indoor/outdoor battery

When setting up the two indoor /outdoor cams, I'm only able to connect to the 'google home app' and not the nest app. Now, I have 4 different cameras already that I started with and connected with the nest app, back before the merge and can see all f...

Why is there always a 2 to 15 minute delay in video recordings?

Why are the most recent 2 to 15 minutes of video history always unavailable? The older nest products did not have this problem. I imagine the hardware was alter3d for cost savings and now some transcoding must be done server side so the non-live vide...

Resolved! Cannot add nest camera to google home

I follow google home "add device" and once it searches then scans the QR code nothing happens. I have another older camera working fine.Also will not launch the app to install on my computerHad this camera working previously on my google home. Yes al...

Google cameras show static pictures instead of video using MS Surface 8. And yes, I have a subscript

Whenever I open the home.next.com website to view video from my cameras, if I am using my MS Surface 8, it only shows snapshot pictures. It refuses to show as video. Yes, I have a subscription to Nest. And it show normally on any other device. It's o...

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Need help with setup? Troubleshoot common Nest camera or doorbell problems

Is a separate google account needed to add a family member to nest hello?

Nest Cam and Floodlight

Nest Cam Outdoor Indoor Battery asking for a PIN

No blue light appearing in installation process

Resolved! Doorbell: removal safety button stuck

Reset button

nest camera indoor/outdoor battery

Why is there always a 2 to 15 minute delay in video recordings?

Resolved! Cannot add nest camera to google home

Google cameras show static pictures instead of video using MS Surface 8. And yes, I have a subscript

Help migrating 1st Gen Nest Aware to wired doorbel...

Add new nest camera and doorbell to the Next App

Nest camera battery going offline for no reason

No alert when someone rings the nest door bell, no...

Can't remove Nest wired doorbell 2nd generation fr...

Cameras keeps going offline randomly

Nest Doorbell Wired - blue light activates but gre...

Doorbell not adding faces

Nest Doorbell battery chime

Changing connection to new phone and wifi to Nestc...