Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Stop notifications on Assistant devices (home hub, home mini)
Is there a way to decide which Google Assistant devices get notified of the doorbell getting rung? Currently all the Google Assistant devices (Home Hub, Mini, and Wifi) in the house go off. It's a cacophony of out of sync voices all talking over each...
Outdoor Battery Cam not recording long enough
I have an Outdoor Nest (battery) that is for my driveway area. I have set the maximum recording time to 3 minutes but as soon as a vehicle stops moving such as the driver puts it in park, the recording stops. I never can see who has gotten out of the...
Nest Cam battery not found during setup
I have a "Nest Cam Batter", and trying to set it up with Google Home, but keep getting stuck at the same point. I have tried resetting the Nest Cam, as well as factory resetting it, with the same outcome, and have followed all other suggestions I fou...
Nest Doorbell
I am having problems using my Google Nest doorbell (battery) with Google Nest WiFi pro. How can I fix this? Are the units incompatible? It was connected to wifi before we installed Nest wifi pro yesterday. After installation of nest wifi, it was offl...
Resolved! Nest Floodlight offline - how to get back online?
Hi - We've had our hardwired floodlight and camera set up for one week. This evening the floodlight is "offline" and "not responding"I've been searching threads, tips online, etc. and cannot locate how to reset the flood light remotely w/o climbing u...
Nest Doorbell
My husband installed the nest doorbell and invited me to join the home. When I join it shows the camera on my app but it says the camera is offline even though it shows up online on his. What did we do wrong?
Google doorbell battery, won't lock
Hi,My doorbell was due for a charge, after charging it and attempting to lock it back in place on the wall mount, it won't lock into place. The small button/ pin is not working, it's flush with the back of the doorbell, and there's not enough of the ...
Activity zones on nest door bell not showing despite subscription
Hi All,The activities zones on my nest app have disappeared and I can't add any others, it's greyed out. I have video recording on and a subscription. Does anyone know why? Thanks
Missing chime connector
I purchased the Google Nest Doorbell (wired) - Smart Wi- Fi Video Doorbell Camera from Home Depot and the electrician tells me it’s missing the chime connector. How do I order it?
C 225 not working and calls being dropped by customer service
I have called google multiple time and was left on hold by a woman for 21 minutes she hanged up and never picked up again. I called again and my call was dropped after it was picked up. I have been trying to connect my Nests cameras for 6 hours now
