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Resolved! Regarding an issue with Chromecast 2nd gen and Chromecast Audio

Update 3/20/25 Hey folks, If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chrome...

GoogleNestTeam by Community Manager (Admin)
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  • 16075 replies
  • 2535 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
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Resolved! Streaming accounts

We're about to receive our next CCGTV and I'd just like to know if the streaming accounts will sync over without having to manually sign back in? Thank you!

Chromecast kept rebooting

My chromecast kept rebooting about every 5 minutes or so. Which was becoming extremely annoying when I would try and watch a movie. After some internet research I discovered it was a faulty power surge box which is where my chromecast was plugged int...

123demo by Community Member
  • 190 Views
  • 0 replies
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Transmission issues.

Good morning, I have some Chromecast installed on my unit,I use it to share the screen of my laptop, 3 of them work well, but two of them constantly drop the connection,the Network is the same, is there any way to check what is happening?

Baterías del Chromecast

Tengo un problema en el cual he agotado 3 pares de pilas para el control en una semana, es esto normal?

Seite by Community Member
  • 188 Views
  • 0 replies
  • 1 kudos

4k Google TV cannot mute or control (Samsung) TV volume

Anytime+ is on, the remote can power TV on/ off, and all other navigation functions work fine. Did a factory reset of the Chromecast, removed and replaced the remote batteries, forgotten and re-paired the remote. Both TV and device are up to date. Go...

Ukshoes by Community Member
  • 534 Views
  • 3 replies
  • 0 kudos

Resolved! Alternative Setup of NC2-645 1600

I recently had a new Wi-Fi installed with a different network name I am resetting my devices to recognize the new Wi-FiI am reinstalling/setting up an older model of Google Chrome on an extra TV which is not hooked up to my Internet cable provider ( ...

Chromecast loading apps but not playing

I have tried on both android and laptop using different apps. All of which load the home screen of the app but then won't play anything. This only started yesterday. Netflix and YouTube work fine but iPlayer, channel 4 and itv do not. Thanks

Will15 by Community Member
  • 330 Views
  • 1 replies
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Very frustrated with chromecast

Why am I always having to reset my chromecast. The device, the wifi modem, etc. are all within close proximitey to ne another. I can cast one minute, shut the tv off for a couple of hours, come back to use it again and nothing. My phone and computer ...

Anonymous by Not applicable
  • 216 Views
  • 0 replies
  • 0 kudos
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