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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11413 Views
  • 0 replies
  • 8 kudos

Not casting

I need to speak with someone on the phone to fix the problem with not being able to cast my phone to my TV

Jaketer by Community Member
  • 287 Views
  • 4 replies
  • 0 kudos

Problems sideloading apps to CCWGTV HD

I use Downloader to sideload apps to my CCWGTV HD but I am having no success in getting files to transfer and install whether from Google Play Store or 3rd party sites. I've followed the recommended steps to set up Downloader, namely getting Develope...

Arandora1 by Community Member
  • 950 Views
  • 9 replies
  • 0 kudos

chromecast os doesnt look correct

can someone please PLEASE help me. why does my chromecast look like this when connected... It looks so incomplete, it doesnt have the rest of tabs such as for you, movies, shows. ect please help i cannot even refund it anymore im so upset

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fadajwol by Community Member
  • 300 Views
  • 4 replies
  • 0 kudos

Cast icon missing in Android devices for Netflix

HiSince yesterday the Netflix app cast icon disappeared in both my Android phone and laptop, but works fine in other apps like Youtube, Amazon Prime, etc. I've been using this feature for years and nothing changed since then (besides regular Android ...

ClaudioE by Community Member
  • 6961 Views
  • 13 replies
  • 0 kudos

Philo won't play selections

Philo app opens and shows menu, but won't play selections. Various error messages.

Back40 by Community Member
  • 351 Views
  • 3 replies
  • 0 kudos

Chromecast not cast after Android 12 update

Dear support teamGreetingsI have problem to cast to Google Chromecast from my Nokia 5.3 mobile after it's updated to Android 12: some times no response and some times it will stuck only with the first screen. I tried many times to remove home applica...

Waelscom3 by Community Member
  • 668 Views
  • 9 replies
  • 0 kudos

Chromecast with Google Tv stuck on GoogleTV logo

Hi there,Could you help me, please?My Chromecast with Google Tv just stopped overnight.- I tried to power on with remote control, nut nothing happens.- I took off the device from the power, left for 24hr unplugged. When I tried to power on, It's stuc...

Can i use NordVPN on my chromecast? If yes how?

Hi,I'd like to watch foreign programs on my tv and for that I need a VPN, I have it and I'd like to use it on my chromecast but I can't "install" the app on it (that's the instruction I got from the NordVPN site). So can I install it?Please help me o...

Nibes by Community Member
  • 2494 Views
  • 6 replies
  • 0 kudos

Input button not working

The new Chromecast HD is great, except that on my Hisense tv, the remote's input button will cycle through all the inputs, but I can't press 'ok' so the graphic status on the screen. If it wasn't for this issue I wouldn't need to use the old remote, ...

GregM742 by Community Member
  • 2327 Views
  • 8 replies
  • 0 kudos
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