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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11413 Views
  • 0 replies
  • 8 kudos

Google assistant not working as expected

My Google Assistant on GGCC 4k might be having issues where any question or request to open the app is answered with a Youtube video suggestion title. When searching for apps to install always get the answer "sorry I don't understand...". I'm really ...

namvt by Community Member
  • 459 Views
  • 5 replies
  • 0 kudos

Chrome cast setup

My mum has gifted me her chrome cast that I would now like to setup in my own home but I’m not sure how to go about it. Do I have to restore the chrome cast to its original factory settings?

Chromecast Remote is dead.

Hi All,I can't seem to get my Chromecat remote to connect to the Chromecast. I tried everything from the threads posted on Reddit and here. But No luck. Things I have tried.1. Replaced with a new pair of batteries.2. Press and hold the two buttons to...

Vertical lines on screen after plugging in Chromecast 4

I've started experiencing vertical lines on half of TV screen after switching on Chromecast 4 I tried to restart TV, disconnect power cable, disconnect the chromecast and it helped but it appears more often and last time when wanted to use it all the...

Zofii by Community Member
  • 396 Views
  • 3 replies
  • 0 kudos

Device settings not showing up

I'm not able to make changes to my device settings through the Google Home App. When I select my Chromecast device in the Home app and navigate to Device Settings, the screen is blank. I have reset the chromecast, reset my internet force closed the a...

Jaqs by Community Member
  • 1540 Views
  • 3 replies
  • 0 kudos

Resolved! Have to restart Google TV everytime to get volume to work

Everytime I try to watch TV my volume does not work. I can raise and lower on the screen but with no sound. Sometimes turning the TV on and off works, but usually i have to restart my Google TV thru settings. Is there a permanent fix that I'm missing...

chaser78 by Community Member
  • 687 Views
  • 4 replies
  • 0 kudos

How do I disable YouTube recommendations on my Chromecast 4k?

I can't seem to disable YouTube recommendations on my Chromecast. I also have a smart tv with Googletv built in and it's simple to disable YouTube recommendations, but in the equivalent menu on my Chromecast, YouTube isn't an option. Is it buried som...

Rj49 by Community Member
  • 6216 Views
  • 5 replies
  • 1 kudos

Chromecast 4k error when formatting usb. Could not format

I am trying to add usb storage to my chromecast 4kThe chromecast recognizes the USB and asks to format it. The process starts but then I see the home screen with an error message "Could not format"I have formatted the usb as FAT32 but nothing happens...

Could not communicate with chromecast

When i try to set up the chromecast my phone finds it, but when i try to set it up it loads for a long time and then gives me the message Could not communicate with chromecast. this is before i get to set it up on wifi or anything so its nothing to d...

Kaswee by Community Member
  • 367 Views
  • 4 replies
  • 1 kudos
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