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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26201 Views
  • 0 replies
  • 11 kudos

Cast from tab option has disappeared

I am no longer able to cast a tab to our TV. The cast option has disappeared from the drop-down menu. I have reset Chrome and have the latest version. I have a screenshot to share if I can get permission to upload an image.

ead01s by • Community Member
  • 3813 Views
  • 4 replies
  • 0 kudos

Chromecast Remote not responding

Hello,The Chromecast remote is not working. I can go side to side or down, but I cannot go up. When I do go to the side, there is a delay. I've changed the batteries and factory reset the remote, and the issues continue. Where can I get a new remote?...

Chromecast on School Network

We are in the process of deploying new Chromecasts with Cast Moderator on our school networks. I think everything is configured correctly. We can see the moderator, connect with the access code, etc. However, the new Chromecasts keep disconnecting fr...

mdoud by • Community Member
  • 499 Views
  • 1 replies
  • 1 kudos

HOME APP NOT WORKING

My tv chromecast is fine . I have the home app. But for some reason my devices are no longer there. I had living room and bedroom casting. I have deleted app 3 times and reinstalled. But nothing it won't let me add other rooms.. So now not sure what ...

GinaB by • Community Member
  • 602 Views
  • 2 replies
  • 0 kudos

Blocking issue with YouTube app with Chromecast.

Let me start by saying that I have two Chromecast devices at home, one recent and one older....they have always worked.For more than 3 weeks (I can't tell you the precise version of the app in which it happened, but I'm currently using the latest one...

micromy by • Community Member
  • 660 Views
  • 2 replies
  • 1 kudos

Youtube Pauses

Since 30th October I cannot cast YouTube from my Samsung S21.Plays advert then 3-5 seconds of clip then sticks at Loading. Factory reset Chromecast Reset Internet router Switched phone off and on.Latest Firmware on Chromecast. Advice welcome

Devices disappear.

I recently upgraded to a Pixel 6a phone and set up my casting devises. The trouble is every day my phone loses connection with all devices over (audio or tv) over wifi without first rebooting. In the Spotify app no devices are found until I reboot th...

BrianWH by • Community Member
  • 1106 Views
  • 3 replies
  • 0 kudos

Set up remote buttons. Something went wrong.

Hi guys, I started out with 1x Chromecast HD on our Living Room TV (Samsung). Liked it, moved it to our Study TV (Samsung), bought another HD device for our Bedroom TV (Sony), and bought a 4K Chromecast to replace the HD on our Living Room TV. In add...

Dailymotion App Pausing

I have used Dailymotion for years to cast to my Chromecast but just recently it has started pausing all videos I am casting if my phone screen goes off or if I change apps. I have changed Chromecasts, TVs and WiFi networks and nothing changes. I have...

clonedflip by • Community Member
  • 1602 Views
  • 1 replies
  • 0 kudos

Return a chromecast

My Chromecast remote is overheating, and I bought it in dec 2022, from best buy how do I return the device, for the manufacturers warranty, when it's saying none of my devices are warrantied?

craiglehn by • Community Member
  • 630 Views
  • 2 replies
  • 0 kudos
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