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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3708 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 137999 Views
  • 243 replies
  • 11 kudos

Unable to add Protect Smoke Detector to app

I have 2 Nest Protect Smoke Detectors. I was able to connect the 1st one in my app but the 2nd and 3rd ones I receive a variety of error messages regarding WI-FI. P006 and P017I've reset the devices back to factory defaults, restarted the phone but a...

JSB1903 by • Community Member
  • 1762 Views
  • 7 replies
  • 0 kudos

Batteries draining quickly

I am using the recommended energizer ultimate lithium batteries but they are draining very quickly. Every 2 months or so. I hear others get over a year. I’ve seen similar posts but has anyone gotten a good answer on this? About to go buy a good old f...

CrystalC by • Community Member
  • 2504 Views
  • 6 replies
  • 3 kudos

Resolved! Nest Protect P009(0.80) error

I've had 2 Nest Protects connected on the network for years, but as of yesterday, neither of them will connect to the network, and they both went offline at the same time, possibly after some update to their software or the iOS app. Same router, same...

vivlund by • Community Member
  • 58796 Views
  • 202 replies
  • 10 kudos

Resolved! Nest Protect - Hot Battery - Second Instance

I am the poster of this previous discussion: https://www.googlenestcommunity.com/t5/Nest-Protect/Issue-with-Hot-Battery-in-Nest-Protect/m-p/296766Unfortunately, I've now experienced this problem a second time - another Nest Protect, model Topaz-2.7, ...

iconzo by • Community Member
  • 3345 Views
  • 13 replies
  • 1 kudos

Nest Protect - Sensor Failure/Sensor Restored Recurring Error

I have a 2nd gen Nest Protect in my guest bedroom that is throwing a sensor failed/sensor restored error at 7:30pm. This happens approximately every two weeks. What could be causing this? The device itself glows green every night, is clean, and has f...

Ltovey by • Community Member
  • 1640 Views
  • 6 replies
  • 0 kudos

Power out on all 4 Nest Protect

Replaced existing smoke detectors that have extra black and white wires with 4 Nest Protects but I am getting a power out message. Need help resolving this issue.

How do I set the day for the monthly sound check?

N.B. None of the issue categories apply, so apologies if this enquiry ends up in the wrong place.I just received a notification that my Nest Protect in the US is going to do a monthly sound check. That's expected, because it's about the middle of the...

nomadMikZ by • Community Member
  • 1748 Views
  • 4 replies
  • 0 kudos

Batteries don't work even after changing

I have 3 Google Nest Protects, bought 3 years ago. One of them is absolutely fine, but the other two at the same time started giving low battery noises. I bought exactly the same batteries and they worked for approx 4 months, after which they both st...

Gill999 by • Community Member
  • 758 Views
  • 1 replies
  • 1 kudos
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