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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 4152 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 146428 Views
  • 243 replies
  • 11 kudos

New WiFi Router and nothing will not connect

I have tried for 2 weeks unsuccessfully to connect 7 Nest Protects ,1 Doorbell and ! Outdoor camera. I have followed all the help advice both from Nest and TP ( TP Link Deco XE77 AX5400 ) to connect the protects from resetting to just trying to add t...

Eyecake by • Community Member
  • 1487 Views
  • 1 replies
  • 0 kudos

Smoke alarm beeps once per day

My house has four Nest smoke alarms. One of them beeps (I think it's a 4-note series) once a day. These alarms were installed about three years ago, and this behavior just began a few days ago. The app indicates all is OK, and nothing in the history ...

JohnW6 by • Community Member
  • 1625 Views
  • 2 replies
  • 0 kudos

Nest Protect will not update WiFi settings

After searching and following troubleshooting steps for every single locked thread regarding this specific issue, I have 5 Nest Protects that will not respond to updating WiFi settings.Please do not suggest a rote method solution, as I've already inv...

Failed installation of Nest Protectors

We installed five nest protectors today through the house successfully. They all registered on the app and all communicated with each other when tested.Then an hour later they all vanished from the app and no longer communicate with each other when t...

Smoke detector can't be setup

Hello, By accident I setup the smoke detc. into the wrong home name- I erased the home and try to add it back and I keep getting the same error, I reset and restart but still doesnt work. What is the # for google support for nest?

Nest Protect draining batteries quickly

Moderator edit: Subject updated for clarity and findability. I bought my smoke/carbon monoxide alarm last year ($119). I have changed the batteries at least every 3 months. The batteries I have used are energizer lithium AA (about $36 for 6 batteries...

Molkys by • Community Member
  • 601 Views
  • 1 replies
  • 0 kudos

Nest Protect Smoke Sensor Failure after two years

Just spent nearly 2 hours with online chat and still don't have a resolution so trying here. My Nest Protect alerted me at 4:00am of a smoke sensor failure. It had just run the monthly test 2 days before and there were zero issues. I removed all the ...

mmc1011 by • Community Member
  • 386 Views
  • 0 replies
  • 0 kudos

Low battery warning on thermostat

Hi, I’m having the same issue as a previously posted problem. I’m am getting a low battery notification even after changing out the batteries. I noticed that a tech responded and provided a link to a form specifically for the other poster. Could you ...

Kszkaz by • Community Member
  • 404 Views
  • 0 replies
  • 0 kudos

Resolved! Adding extra units at a later date....

Looking to set-up 1 unit only [of 3] that I have purchased for my current home. I don't want to add the other 2 units yet as I will be moving property in a few months and the idea will be to set-up all three there. Can I add the other two units at a ...

KGF by • Community Member
  • 962 Views
  • 2 replies
  • 0 kudos
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