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Nest Protect

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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 20845 Views
  • 190 replies
  • 5 kudos

Nest Protect Backplate

where can I purchase a backplate for a 2nd generation wired Protect. So home renovation went a little to far. The plate was destroyed and I cannot seem to find a replacement. Please help.

Tmyers367 by Community Member
  • 519 Views
  • 7 replies
  • 0 kudos

Mounting bracket too small on battery version of nest protect

I am mounting the battery powered version of Nest Protect Gen 2 and the mounting plate does not line up with the screw holes I have. I believe the wired version has a mounting bracket that would work. How can I get a new mounting bracket?

zain by Community Member
  • 313 Views
  • 4 replies
  • 0 kudos

Need to set up Nest protect without 6-digit code or QR code.

Please help if possible! I just got my Nest Protect 2nd generation back from my son and the plastic battery cover is missing. The device was malfunctioning but I fixed it (that's another story). Anyway, I'd like to test it for a few days in my house ...

suzygs by Community Member
  • 3308 Views
  • 4 replies
  • 0 kudos

Alarms not sounding on all Nest Protects

My home has 7 Nest Protects. I recently tried a "real-world" test using a blown out match to create smoke at one of the Protects. The Protect detected the smoke and sounded the alarm (an actual "emergency" alarm--not a "heads up"). However, the alarm...

SteveD by Community Member
  • 1822 Views
  • 20 replies
  • 2 kudos

Device connected but nest app showing offline

Hi,I purchased my first nest product today (wired protect - gen2) so no experience with these devices. I installed the nest app, logged in via google and proceeded to setup the device. All seemed to go well with the device connected to my wifi networ...