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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4897 Views
  • 0 replies
  • 5 kudos

Nest thermostat heatlink showing no lights

The nest thermostat reports that it cannot connect to the heatlink. The heatlink is showing no lights at all. I have tried pressing the button for 10 seconds and 30 seconds on the heatlink but still no lights show. Also tried turning the power supply...

Hovis by Community Member
  • 198 Views
  • 3 replies
  • 0 kudos

Nest thermostat has stopped heating our water

How do get this issue resolved please? I raised it in https://www.googlenestcommunity.com/t5/Home-Automation/Power-cut-yesterday-Nest-showing-no-usage-and-not-hating-hot/m-p/213659#M6238 and by the time I hit a reply I was on holiday. The item was th...

TimS1 by Community Member
  • 489 Views
  • 6 replies
  • 0 kudos

Nest E Thermostat keeps 'O' wire energized after cooling shuts off

As a EE, I am fooling around testing my device using LEDs connected to the output pins (O, Y, G, W). When cooling switches on, O, Y, and G are energized, as expected. But when cooling shuts off, while Y and G are de-energized (as expected), but O rem...

jge1 by Community Member
  • 107 Views
  • 0 replies
  • 0 kudos

Resolved! Heatlink Not Working

Hi I have a Nest Heatlink 3rd Generation, it appears to be completely dead. Its just over 2 years old. I have power to the unit but no lights. I have tried turning off the power etc but still no joy.Can you please advise how I purchase a new one.Than...

Patpat678 by Community Member
  • 1186 Views
  • 23 replies
  • 0 kudos

Heat link v3 dead

My Nest Learning Thermostat has been working great for one year and now stopped charing the learning thermostat. Digging onto it there is no charge on T1/T2 and I've checked that there is charge on the electricity plug connected to Heat Link. I can i...

ramonnb by Community Member
  • 429 Views
  • 7 replies
  • 0 kudos

Resolved! Compatability Question

I don't see DX+ when going through the compatibility test... can you look at the attached and advise please.

Screen Shot 2022-08-08 at 7.51.03 AM.png
Dogwood by Community Member
  • 535 Views
  • 11 replies
  • 0 kudos
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