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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4662 Views
  • 0 replies
  • 5 kudos

Unstable voltage between W1 and RH

The old thermostat uses only W1 and RH for heating only. After replacing it with Nest learning thermostat connecting only W1 and RH, it's acting weird. I measured the voltage between the W1 and RH, before install nest, the voltage is stable around 25...

Gas boiler

I have 3 nest thermostats. Everything was working fine last year. This year I changed from Oil heat to Gas heat. Now there is no heat on the upper levels and the basement is boiling hot. Is there a setting that needs to change .

mikegiant by Community Member
  • 308 Views
  • 3 replies
  • 0 kudos

Nest not communicating with furnace

Hi there,My nest is communicating with ny furnace to turn on my heat when I change the temperature. I have all the wiring correct and I know my hvac system is compatible with nest. It’s weird because occasionally it’ll communicate then the majority o...

Slow support.

Hi, Last week I got a w5 error. My last unit had the same exact issue, nest replace that unit.I contacted nest, and they told me that my unit would be replaced and that I would be contacted within 24-48 hours for the next steps. 5 days have pasted wi...

Reset time to temp

I've moved my 3rd generation upstairs to my 2nd floor zone after having it control my 1st floor zone for 5+ years. Since it takes a long time to heat my downstairs (vs. the time it take to heat upstairs - heat rises) it still uses all the "time to te...

sethman900 by Community Member
  • 1008 Views
  • 2 replies
  • 4 kudos

Resolved! Nest randomly changes temp to 50 or 90 degrees

This is my second Nest with the same issue. First was replaced under warranty but the same problem persists. It’s a 3rd Gen thermostat. unit was professionally installed 3 years ago with a new HVAC system. The thermostat is usually set to Eco mode, b...

Divamac by Community Member
  • 45947 Views
  • 87 replies
  • 18 kudos

nest tstat indoor temp WAYYYYY off

Heat only applicationJust installed my new nest and the indoor temp is off be at least 10FDid factory reset and nothinginstalled (2) of these weeks in another home with heat only boilers and had no problems Help please

TB3 by Community Member
  • 287 Views
  • 3 replies
  • 0 kudos
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