Support changes to our earliest generation Nest Learning Thermostats Read more
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Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Broken Heat Link
Hi,Since an Hour or so my heat link is dead. Tried reset and tried resetting to factorysettings. But nothing happens. There are no lights visible on the heatlink itself. What to do= It´s stsarting to get cold inside.
Next app: Home/away assist (again)
Here's my problem. I use Home/Away assist on my Nest Learning Thermostat because I work irregular hours. When I leave the house, things work fine: the app records that I'm away and switches the thermostat to Eco. But often when I return home, althoug...
Previous thread closed out: Broken Heat Link
Requested replacement unit from Google for broken Heatlink - to answer previous questions from CristianC:How long has your thermostat been installed for? 18 monthsDid the issue happen during the installation? NoIs there any error on the Nest thermost...
Meaning of each setting
Date Time Humidity Set Temp Outside Temp Inside Temp Mode11-10-21 8:11 am. 57%. 68 65 74 HeatI am so confused with these numbers that they do not make any sense and I could not find explanation in Nest booklets. This is where Nest needs to improve a ...
Delete App
I think I'm gonna have to delete the Nest app to get my thermostat display back to normal. Any suggestions?
Thermostat has no 12v supply
My thermostat won't boot up and I have discovered that there is no 12v supply from T1 and T2 on the heat link. Heat link works fine otherwise and operates the boiler OK. What's happening and how do I fix it?
App on phone shows error
Whenever I try to go to my Google home to see the temperature of my house when I'm not home it keeps coming up with error Any help would be greatly appreciated
Connecting Heatlink with Drayton wireless thermostat and Drayton SM1 timer
Hi, I'm trying to connect the Heatlink to my current boiler thermostat and timer (photos below). The thermostat is a wireless Drayton WL2 and the timer is a Drayton SM1. The issue I'm having is identifying the NO wire as it comes from the Timer. So, ...
Nest thermostat reset
Hi all ....Fault code 71..checked the usual 'move thermostat closer to heat link ' but no joy ......trying now to reset Thermostat so initially I turn off Thermostat and restart same to get rid of the fault code showing on the screen but when it rest...
Nest e not starting
So Im attempting to install the Nest e but the display is stuck on the image of a house with and arrow in what looks like a phone,I have tried a restart, app xomes up with code TD029 if I remember correctly,The actual thermostat is attached to the bo...
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