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Nest Thermostats

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Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16161 Views
  • 0 replies
  • 6 kudos

No option for "heat pump balance"

I have a Nest Learning Thermostat and a 1 Stage Heat Pump with Aux Heat system. Both the heat pump and aux heat have been tested, working fine through the Nest menu. It is currently running the heat pump through the Nest thermostat, but still there i...

karyandrew by • Community Member
  • 1211 Views
  • 5 replies
  • 1 kudos

Cooling

My power was shut off for about 5 hours now that's back on it says it's cooling at 75 but still at 82 it doesn't seem like it's dropping

Nest app not updating thermostat

Recently after an update, my nest app stopped pushing the off command from Alexa and SmartThings to the thermostat. Everything else works with those outside sources. I can change temperature and I can change mode but when I use an external app to tur...

charge

 USB terminal can't charge 

park by • Community Member
  • 1096 Views
  • 6 replies
  • 0 kudos

Error Code : E45

What does error code E45 mean when using the app? 

Mbush by • Community Member
  • 8514 Views
  • 6 replies
  • 0 kudos

Google Nest Thermostat W5 Error

I have 4 Google Nest Learning Thermostat, 3rd Generation, Black.1 of them stopped working 2 days ago. Purchased within 1 year on 11/25/2020.The other 3 are still working fine.The non-working one indicates no network connectivity. When attempting to s...

mprescott by • Community Member
  • 524 Views
  • 1 replies
  • 0 kudos

Resolved! Nest thermostat won't connect to app

My 3rd generation Nest Learning Thermostat won't connect to the app. Everything else is good, including Wi-Fi. I tried both the QR code and the entry key. The QR code tries to connect then goes to an error. The entry key hangs and does nothing.

Bob3 by • Community Member
  • 139632 Views
  • 220 replies
  • 33 kudos

Nest update issue

I bought a new house last year with 2 furnaces working upstairs and downstairs I installed my gen 2 nest thermostat and bought a newer gen 3. They worked all winter and through this summer without issues. I switched my thermostats over to heat this w...

Free628 by • Community Member
  • 1893 Views
  • 9 replies
  • 0 kudos
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