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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
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  • 0 replies
  • 5 kudos

Google Nest 3rd Generation Thermo won't connect to Heat Link

Hello,I am trying to troubleshoot the connection between my Google Nest 3rd Generation thermostat and the Heat Link. Setup on the thermostat always fails to connect to the Heat Link with h72 error.The status light on the Heat Link is always solid yel...

Unable to transfer to google

Since moving to google I have been unable to control my heating on my phone. My unit does not have a QR code or a setup code embossed on the base of the unit. Help pleade

Busb001 by • Community Member
  • 107 Views
  • 1 replies
  • 0 kudos

Temp settings set back

I have my learning thermostat to come on at 6:30 to 68 degrees. I do not have any Eco setting or setting to come on early to warm up to 68 at 6:30, so no special learning setting either. It comes on exactly at 6:30 warms to 68 perfectly, then sets ba...

joemkraus by • Community Member
  • 182 Views
  • 2 replies
  • 0 kudos

Resolved! Power connector for old furnace

Hello, I have an old furnace and wired the power connector as follows: https://photos.app.goo.gl/wUPCJe8V7ECGcSH26 Everything seems to work (V and I readings on Nest are within range) until the furnace kicks in to provide heat, at which point the vol...

Heat is not working with Nest

I've had my Nest thermostat for about a year now. This summer I had it running the AC and it worked just fine. When I needed heat to work, the thermostat has some peculiar behavior. I call for heat and it runs the fan for about a minute, shuts down, ...

Nest Weather Compensation Curve

Hi All,I see this question has been asked before (@Olafmol @Labtec500) but i cant seem to find the answer. What is the weather compensation curve used by the Nest 3rd Gen Learning Thermostat? Can you manually change the curve to suit your property ty...

Trouble with C wire

Hello nest community! I have wired up my nest thermostat using my previous thermostat as a guide, plugging the wires into the corresponding letters except the C wire as the previous thermostat did not use one. My issue is, when the thermostat calls f...

Nest Learning Thermostat Wiring

My old Honeywell thermostat uses 4 wires - green, yellow, white and red. Green was connected to G, Yellow to Y, white to W (labeled O/B on the opposite side) and red to RC. The RC is linked to R slot with a jump wire. When I connected my new Nest Lea...

Zhanna9 by • Community Member
  • 133 Views
  • 1 replies
  • 0 kudos

Resolved! How can you talk to a live person?

Can someone please tell me how I can talk to a live person. It just keeps redirecting me to things that are not helpful and I need help. I don’t understand how you can spend money on something and that product does not give you an outlet or tool to b...

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