Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Heat Link
My Nest Heat Link seams to have died and the controller is displaying error code H71. There is power to the device, but no lights are on and no response when the central button is held down for 30 seconds. Please help ?
Removing thermostat from base
Hey there, I'm going to combine your threads together as they are dealing with the same issue.
Nest thermostat went offline and won't connect to wifi - w5 error
My Nest thermostat went offline a few days ago and I can't get it to connect to my wifi anymore. I got the w5 error message and tried resetting my router and the thermostat a few times as instructed but that didn't help. I then tried restoring the Ne...
Thermostat won't connect
i have just moved into a new (to me) house where the old owners replaced the HVAC system prior to closing. I requested they install a Nest thermostat which they did but never connected it to the wifi. Since moving in i have connected ~20 other device...
Connecting 2nd party to existing nest app
How do I add my wife’s nest app to an existing nest thermostat already connected to my nest app?
Temperature sensor is not correct
The thermostat is reading 85 degrees and it’s at least 65 degrees in here. I have reset. It won’t connect to WiFi and hasn’t in awhile but was still working properly. Now the AC won’t stop. HELP!!! I have reset the Nest and my router.
wiring compatibility issue
Your online wiring compatibility chart web page says they need to take a closer look and to send you a pic. See attached. Previously purchased a smart thermostat that didn't work with the current wiring because new thermostat didn't give me separate ...
Nest thermostat turning boiler on by itself
I have a Nest Learning Thermostat, and it's turning my electric boiler on by itself at random times. We have a thermal store for our heating, and Nest has been turning it on to heat up the water in the thermal store at random times. I've turned off a...
Nest E thermostat.
I want to install a Nest E thermostat to my conventional system but the wiring on my ancient British gas SR1 is a little vague. I have wires to N L and call with an earth. Googles on line compatibility checker says it won't work but I'm sure that tha...
Heat link stopped working - Only 1 year old
Hi,Had a Next Gen 3 installed with my new boiler 1 year ago. The Heatlink has stopped working, no lights, no over ride, nothing.How can I look to get a replacement?Steve
