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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 5155 Views
  • 0 replies
  • 6 kudos

Nest power connector for multizone system

Hi - Looking for help on setting up nest power connector for nest thermostats in a multizone, heating-only system. I have 4 thermostats in house, but am only planning on installing nests for 3 of them. There is no c-wire, so I understood that I need ...

ulysesmg by • Community Member
  • 2 Views
  • 0 replies
  • 0 kudos

Nest Thermostat isn't running, but the app shows its on

It's currently 70 in the house and the thermostat is set to 74, so should not be running. The thermostat correctly shows that it's off however the app shows that it's running in Cool Stage 2, regardless of the temp I set. I rebooted my phone and the ...

Erin27 by • Community Member
  • 12 Views
  • 0 replies
  • 0 kudos

Nest thermostat wont turn on

Hi, Hoping you can help. I have had my nest thermostat for about 4 years now and one day, the screen just went blank and I havent been able to use the nest since. I have gone through the troubleshooting guides and tried charging it overnight with my ...

Bex1 by • Community Member
  • 14 Views
  • 0 replies
  • 0 kudos

How to escalate a case

Case- 1-5183000036191Hello, I wanted to escalate this case as I am not receiving any replies and responses so far have been rather unhelpful.I have been having issues for a while. An 'authorisation hold' for £189 was placed on an item I purchased whi...

IHB87WS by • Community Member
  • 23 Views
  • 1 replies
  • 0 kudos

Can't connect to Nest Thermostat after new phone

Hello,First time I tried to get into Nest app on new phone and it doesn't connect to the thermostat.I can see the schedule etc on the thermostat, but phone doesn't see it..If I try to add a new Thermostat it wants an 'Enter Key', but there is no key ...

Redeye66 by • Community Member
  • 36 Views
  • 1 replies
  • 0 kudos

No cooling only heat air coming out

My thermostat was working fine is summer winter came we atarted using it on heat mode now summer again and when i switch to cool mode it keeps pumping out hot air i tried resetting tk factory settings and i switched from O to B and turned it back onl...

Battery is Low

A couple years ago I connected the C wire (I thought) today it says battery very low replace. If my C wire is connected it should not have a low battery right. When I look at connected wires it shows Y-W-G-R, also it says unable to test and nest powe...

mrelmo by • Community Member
  • 29 Views
  • 0 replies
  • 0 kudos
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