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Resolved! Regarding an issue with Chromecast 2nd gen and Chromecast Audio

Update 3/17/25: Hi folks,Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.If you did not perform a factory reset, your device should now ...

GoogleNestTeam by • Community Manager (Admin)
  • 1919256 Views
  • 15444 replies
  • 2450 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 24462 Views
  • 0 replies
  • 10 kudos

Chromecast remote

HiI am trying to reconnect my Chromecast remote tot my tv after using it on another tv. Normally I press the homebutton and the backbutton at the same time and follow the instructions on the tv. This works fine except this time. It doesn't deel to wo...

IlseG by • Community Member
  • 435 Views
  • 2 replies
  • 0 kudos

Netflix casting new advert plan

Hi, I have a gen 3 and now that I opted to downgrade my Netflix plan to the adverts one, it no longer works with ad supported streams.Will the newer HD or 4k versions work ?

Rauca by • Community Member
  • 1504 Views
  • 2 replies
  • 0 kudos

TV input button on chromecast remote will not work

Hello,I've tried all the suggestions to program the TV input button on the Chromecast remote without any success. I'm using a Samsung 60" LCD, Model UN60KS8000. I've tried to add a device, program buttons, reset the remote by removing batteries, etc....

Peter681 by • Community Member
  • 385 Views
  • 1 replies
  • 0 kudos

Huge app icon size after resetting chromecast to factory data

Yesterday my Chromecast suddenly hung, powering it off and on did not help, so I ended up having to do a factory data reset on it. After the reset I switched it into apps-only mode and installed the same 7 apps as before.Before the reset, all apps co...

Vvk1 by • Community Member
  • 942 Views
  • 7 replies
  • 0 kudos

Image from stream now frozen onto chromecast and flickering

Hi, I was casting an app onto my 2nd green chromecast when suddenly it froze. Now the image from when it froze is the only thing showing when I try to use the chromecast, which also flickers. I've tried unplugging the chromecast for 10 minutes, reboo...

Jana22 by • Community Member
  • 519 Views
  • 2 replies
  • 0 kudos

AppleTV App Says Video Not Available on Chromecast

Hi,I have installed Apple TV App on the Chromecast.The internet connectivity is fine. All other apps on the Chromecast are working fine.AppleTV App isn't working.Every time I play content from the library, it comes up with this error message. (Exact ...

vipra by • Community Member
  • 2398 Views
  • 7 replies
  • 0 kudos
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