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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 1167 Views
  • 14 replies
  • 1 kudos

Not casting when Bitmovin Player is showing

I have the latest Chromecast with Google TV which has worked well, streaming videos from Youtube, Netflix and other sites to my TV without any problem. However, when a show/film (could be Netflix, HBO Max, Amazon, or other) uses Bitmovin Player, TV s...

castmeknot by • Community Member
  • 1208 Views
  • 2 replies
  • 0 kudos

Google TV device needs rebooting everyday

When I first turn on my TV the input states source not available even though the Google TV device is plugged in and the light shows as on. I need to unplug the device and plug it back in. It will then work until the next day after turning off my TV. ...

Ed17 by • Community Member
  • 446 Views
  • 1 replies
  • 0 kudos

Cast stops after 30-40 minutes

I have been using chromecast (the dark gray one) for several years. I use to cast from Safari as there is a webpage that hosts spinningclasses. To do that I have used the app called Momocast. All of a sudden the cast stopped after about 30-40 minutes...

loganm by • Community Member
  • 3833 Views
  • 7 replies
  • 1 kudos

Resolved! Randomised mac address issue

Hello.I've recently bought a Chromecast to test on our school.The only internet we have to connect this device to, requires us to preapprove the MAC adress, before it can connect.But since the device by default connects with randomised mac adress, th...

VinSko by • Community Member
  • 630 Views
  • 1 replies
  • 0 kudos

Unable to update Chromecast HD

I get a popup message that there is a new update (STTL.231114.004).However, whenever I try to update it, it downloads and runs the verification, but as soon as it starts installing, the process abruptly stops and I get an error message saying "Couldn...

Milan-s by • Community Member
  • 1975 Views
  • 7 replies
  • 0 kudos

Google chromecast lag horrors

I'm having a horrible issue with the newest ChromeCast 4k. I have tried to close the apps each time I use one and go on to another. I have tried updating the firmware. I have tried restarting the device. I have tried checking my wifi, which is extrem...

Ryancayce7 by • Community Member
  • 22411 Views
  • 2 replies
  • 4 kudos

Resolved! Cast option not showing

I have been trying to cast YouTube from my IOS but the Chromecast device will not show. I will then try on my MacBook but the icon to cast doesn't even appear on the videos. I factory rested the device. I have deleted the app on my phone and reinstal...

tlxmg by • Community Member
  • 6249 Views
  • 1 replies
  • 0 kudos

JBL Live 660NC won t pair with my google TV chrome cast

Hi, I can see my headphones in the bluetooth menu but when I try to pair I get can't pair each time.did factory reset already and the turn on off but still without result. I saw some similar problems here but no real solutions.Anyone to the rescue? t...

DavyDL by • Community Member
  • 1036 Views
  • 3 replies
  • 0 kudos

Center Button on the remote not working correctly

Hi,Don't know if I'm in the right place, I search a lot but impossible to contact Google to use my warranty on my Chromecast. The remote doesn't work well after only 2 months. Center button don't work anymore. It's a "physical" problem, so I just wan...

rumm-didi by • Community Member
  • 491 Views
  • 1 replies
  • 0 kudos
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