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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25745 Views
  • 0 replies
  • 11 kudos

Scan upc codes

My Android will not scan barcodes not even try@ links to mem seeberd

jodilynch by • Community Member
  • 862 Views
  • 4 replies
  • 0 kudos

Resolved! Stretched picture

Whenever I use Chromecast the picture on the television is “stretched”, like it has gone on to widescreen mode, and I can’t read the full text. This only happens when using Chromecast. How do I correct this please?

Franny by • Community Member
  • 891 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast mixing app names and YouTube channels

I have an installed app names Sportsnet.If I use Assistant via the remote and say "Play Sportsnet", it works fine and starts the app properly.If I use my Nest Speaker and say "Hey Google, Play Sportsnet on Bedroom Speaker" is fires up the Sportsnet Y...

gddeluca by • Community Member
  • 1368 Views
  • 6 replies
  • 0 kudos

Chromecast no sound for Netflix & Disney+

I get sound from Youtube but no sound is coming out if source is from Netflix or Disney+. I tried resetting Chromecast and checked app that volume is on but it is still not working. Tried it on both android phone and laptop. Anyone knows how to fix t...

Jacply by • Community Member
  • 810 Views
  • 4 replies
  • 0 kudos

Device rename not working

Hi,there seems to be a bug: I can't rename the Google Chromecast device. After renaming the device, the new name will be shown in the device information overview, but the device name is still "Living Room TV" (the default after the factory reset).If ...

Chromecast and pandora

How can you change the "thumbprint" channel that plays automatically from pandora when using chromecast?

JiJi by • Community Member
  • 625 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast SSL/TLS: Deprecated TLSv1.0 and TLSv1.1 Protocol Detection

Hi All,I've got both a Chromecast (with Google TV) and a Chromecast Audio device on my network and when I run a vulnerability scan on them I'm getting messages about them supporting older deprecated TLS versions. I believe both devices are running th...

yu210148 by • Community Member
  • 1868 Views
  • 5 replies
  • 0 kudos

Chromecast guest mode

Morning,I cannot get guest mode to work on my Chromecast.I set it up using my iPhone and it casts correctly from it. Guest mode is switched on. I also have every app granted access to my local network.Then when I try to cast from my iPad - which has ...

robbadgie by • Community Member
  • 4592 Views
  • 11 replies
  • 1 kudos

Resolved! Chromecast with Google TV VPN issues

All VPN apps like: PureVPN, Surfshark, Nord VPN... When i connect to any VPN the device does not change IP at all. It usually works after 15-20 tries. I am using this OS version: QTS1.210311.036.7814738

emgi2 by • Community Member
  • 5321 Views
  • 7 replies
  • 0 kudos

Can’t connect since nbn

Hi,we can’t chromecast movies on Tv any more, possibly since NBN and new Telstra router (Australia) is there a local help number or chat ?

Bron1234 by • Community Member
  • 851 Views
  • 3 replies
  • 0 kudos
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